topic Re: Meta quest 3 in Orders

Meta quest 3

wowben666 — Tue, 17 Oct 2023 15:03:36 GMT

I orderd a Quest 3 three days ago but cant track it anywhere it stated that it will be 2-3 days to ship but ive not had any other emails or texts to say where it is or when it will be here. i go to my EE to track a order but it does not work with the ref number it gave me

Re: Meta quest 3

Aimingtrude — Tue, 17 Oct 2023 16:14:16 GMT

I came to ask exactly the same - I ordered on 13th & not showing up on any tracking at the moment. Commenting in the hope I get flagged if you get a helpful answer!

Re: Meta quest 3

wowben666 — Tue, 17 Oct 2023 16:24:32 GMT

Its strange how you cant track it at all and when you go to the help page theres nouthing for gaming stuff only phones and internet so who do you talk to

Re: Meta quest 3

Katie_B — Tue, 17 Oct 2023 16:27:34 GMT

Hello @wowben666.

Welcome to the community.

Did you order this over the weekend?

Do you have the DPD app?

If yes, please try entering your delivery and contact information. This will show if your parcel is with DPD.

Alternatively, our customer care team on 150 will be able to chase this for you.

Katie

Re: Meta quest 3

wowben666 — Tue, 17 Oct 2023 16:35:41 GMT

i did order on the weekend and i just set up the dpd app but i have no tracking number to find where is it all i have is my order number after buying it

Re: Meta quest 3

Katie_B — Tue, 17 Oct 2023 16:50:50 GMT

Hi @wowben666.

You should be able to search using your delivery address and contact details you provided with your order.

Katie

Re: Meta quest 3

wowben666 — Tue, 17 Oct 2023 17:09:20 GMT

nope i need a refrence number to track it with DPD

Re: Meta quest 3

Christopher_G — Wed, 18 Oct 2023 07:10:16 GMT

Hi @wowben666

If you speak to our Mobile Care team, they may have a separate reference number that you can use to track through the DPD app.

Chris

Re: Meta quest 3

jjonheo — Wed, 18 Oct 2023 22:30:59 GMT

Its out of stock, even if it says in stock on the website... I ordered it on Sunday (15th), got a text on monday morning saying expected dispatch 1 day, but 2 days later still nothing. contacted EE and the reason I haven't got it yet is because they're awaiting stock due to high demand. They had no idea when it would be back.

Re: Meta quest 3

wowben666 — Thu, 19 Oct 2023 00:19:13 GMT

did you order the 128GB or the 512GB ? and i orderd mine sunday but ive not had anything to tell me where it is or when its coming

Re: Meta quest 3

Leanne_T — Thu, 19 Oct 2023 07:53:20 GMT

Morning @wowben666

Which Meta Quest 3 did you order?

Did this include any game?

Thanks 🙂

Leanne.

Re: Meta quest 3

wowben666 — Thu, 19 Oct 2023 08:14:43 GMT

I orderd the quest 3 128gb that has asgaurds wrath 2 with it free

Re: Meta quest 3

Leanne_T — Thu, 19 Oct 2023 08:27:54 GMT

Thanks @wowben666

If you call us on 150, the team can check the order for you and provide an update.

Leanne.

Re: Meta quest 3

wowben666 — Thu, 19 Oct 2023 12:37:48 GMT

i phoned two diffrent teams today and it turns out like you its not in stock even tho it let me order it and i wasnt notified about them canceling my order as you cant have pre or back orders on that item, so i asked why wasnt i told and he said that a text was sent but i never got it or a email telling me that, im not happy at all that 5 days have past and im the one that has to go digging to be told oh well we sent a text ( that i never got ) so now im going to see how long my upfront cost payment will take to go back in to my bank

Re: Meta quest 3

jjonheo — Thu, 19 Oct 2023 12:49:49 GMT

I ordered the 128gb, They never mentioned anything about order being cancelled. This is what they told me:

"I've can see the order for the Meta Quest 3 is confirmed on the account. The order at the moment is showing as an open sales order, this means we have confirmed the order and now awaiting the stock to be fulfilled for it. I am sorry for the delay in getting the order, we have had a high demand for this and we will dispatch your order as soon as we have the stock

I'm not quite sure on when we will have stock available, however, our stock is always updating and changing, so hopefully it won't be much longer. Once we have the stock we will let you know by text that it has been dispatched."

Re: Meta quest 3

Leanne_T — Thu, 19 Oct 2023 15:00:30 GMT

Hi @wowben666

Please get back in touch with our customer care team if the order has been cancelled and to get this looked into in more detail.

Leanne.

Re: Meta quest 3

wowben666 — Sun, 22 Oct 2023 17:15:43 GMT

Ive now got one from somewhere els but my son inlaw orderd the same one i did and got it so im confused on how that works ? why EE refused me but two days later sent one to him and yet i had to contact multible people to find out what was going on

im not happy with how it was handled at all

Re: Meta quest 3

James_B — Mon, 23 Oct 2023 06:57:19 GMT

Hi @wowben666,

It sounds like your son in law's order was fulfilled before stock ran out.

I'm sorry that you didn't receive your order cancellation text, I understand that it has been a frustrating experience for you.

James

Re: Meta quest 3

Z77 — Mon, 23 Oct 2023 16:49:35 GMT

hi, i ordered one on Thursday, i assume the Quest 3's still out of stock as i have not heard anything from EE or DPD since the confirmation email, which stated "its out for delivery". I was told on the phone on Friday that this would be delivered Monday latest but its currently almost 6pm and nothing has come?

i am also unable to track the package on the EE website with the code given via the email confirmation.

Re: Meta quest 3

James_B — Tue, 24 Oct 2023 06:54:52 GMT

Hi @Z77,

Welcome to the EE Community. 🙂

If your email stated it is out for delivery, your order is with DPD.

Have you tracked it on their website/app using the tracking number included in the email?

James