topic Re: New phone delivery in Orders

New phone delivery

Gazzo83 — Thu, 31 Aug 2023 15:32:04 GMT

Need to talk to someone from EE asap please abouts delivery.

Re: New phone delivery

Leanne_T — Thu, 31 Aug 2023 16:18:47 GMT

Hi @Gazzo83

Thanks for coming here.

How can we help with your delivery query?

Leanne 🙂

Re: New phone delivery

Gazzo83 — Thu, 31 Aug 2023 17:46:38 GMT

The agent i spoke with upon confirmation of new purchase was made aware of
current handset being damaged, therfore hampering me in retrieving the
security codes needed to obtain the new handsets.
So,
Upon updating this via yhe use of my neighbours number, i was to recieve
the new devices the following morning, sadly they did not arrive,
Following this latest conversation with EE, i was forced to cancel this
existing order as to reset it so to speak as the handsets had to be
returned to EE head offices to allow the process to be repeated once again,
Now i use a tablet to access my email accounts and social media platforms
etc etc, now surely i should be allowed my security codes to be sent here
to be able to obtain my new devices safely and effectively, hence why im in
desperate urgent need to speak with another agent, as im unable now to use
my neighbours phone following a dispute about this,
Now,
I wish to cancel the broadband fully still, but wish to proceed in the
order of both myself and my partner's new phones,
Is it going to be possible to ask for sum sort of compensation to rectify
this issue, by ways of a new smartwatch to go alongside the phone's, some
earbuds would suffice also,

I await your much needed contact to discuss this problem in depth at your
earliest convenience please.

Many thanks,

Mr G.Ross

Re: New phone delivery

Leanne_T — Thu, 31 Aug 2023 17:54:05 GMT

Hi @Gazzo83

I am sorry you to hear this has happened, and I am sorry the community support team have no access to your account to get this resolved.

Please get back in touch with our mobile care team to get this looked into further, or you can raise a complaint on our Make a complaint (ee.co.uk) page, and the team will get in touch once this has been looked into for you.

Thanks.

Leanne.

Re: New phone delivery

Gazzo83 — Thu, 31 Aug 2023 17:57:38 GMT

Ive tried EVERYTHING to no avail sadly, ive yet to be contacted

Re: New phone delivery

Christopher_G — Fri, 01 Sep 2023 07:41:54 GMT

Did you raise a complaint on the link that @Leanne_T posted, @Gazzo83?

Chris

Re: New phone delivery

margaretmoore4 — Mon, 16 Oct 2023 08:51:29 GMT

Yes

Re: New phone delivery

margaretmoore4 — Mon, 16 Oct 2023 08:52:12 GMT

I don’t have I’d required passport or driving license

Re: New phone delivery

margaretmoore4 — Mon, 16 Oct 2023 08:53:01 GMT

Don’t have ID required passport or driving license

Re: New phone delivery

Katie_B — Mon, 16 Oct 2023 09:29:38 GMT

Hello @margaretmoore4.

If you have placed an order and don't have ID please give us a call to talk through your options or pop by your local EE Store.

Katie