topic Re: iPhone 15 Pro Plus Titanium Grey in Orders

iPhone 15 Pro Plus Titanium Grey

Garnett-Devon — Sun, 15 Oct 2023 10:05:10 GMT

i ordered a 15 Pro Plus 10 days ago. They told me it would be towards the end of the month. I have a confirmed order showing online but there is no delivery estimate date. I had an email update yesterday from EE saying Your order is on track. Does that mean anything or is it just automatic? Thanks

Re: iPhone 15 Pro Plus Titanium Grey

James_B — Sun, 15 Oct 2023 12:44:47 GMT

Hi @Garnett-Devon,

Was it the Pro Max you ordered?

Which colour and storage size?

James

Re: iPhone 15 Pro Plus Titanium Grey

Garnett-Devon — Sun, 15 Oct 2023 13:30:30 GMT

Hi - Pro Max 15 Titanium Grey 256mb. Thanks

Re: iPhone 15 Pro Plus Titanium Grey

James_B — Sun, 15 Oct 2023 13:52:54 GMT

Thanks @Garnett-Devon

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

You'll receive a text message with tracking details as soon as stock arrives to fulfil your order.

James

Re: iPhone 15 Pro Plus Titanium Grey

Garnett-Devon — Sun, 15 Oct 2023 15:52:14 GMT

Hi James

Like many this is not what I was told when ordering. It was 'later this month but possibly sooner'. The Apple Store are saying 10 days. If they get them can I cancel? Thanks

Re: iPhone 15 Pro Plus Titanium Grey

Christopher_G — Mon, 16 Oct 2023 07:27:37 GMT

It depends on what part of the process your order is in at the point that you'd like to cancel the order, @Garnett-Devon.

If you'd like to discuss your order, I'd recommend speaking to our Mobile Care team.
Chris