topic Returning Airtime Phone in Orders

Returning Airtime Phone

Peadar — Sat, 14 Oct 2023 11:51:48 GMT

I recently upgraded instore to iPhone 15Pro with an airtime sim contract.

The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old contract and choose a different upgrade at a later date.

However the my EE app is saying that I am still on the new sim contract (which I refunded in store). How long will it take to show that I am able to upgrade again?

Re: Returning Airtime Phone

XRaySpeX — Sat, 14 Oct 2023 12:09:10 GMT

@Peadar : If you ordered in-store you have no "change-of-mind" right of return.

Re: Returning Airtime Phone

Peadar — Sat, 14 Oct 2023 12:10:33 GMT

But they took my phone off me and I have a receipt of a refund?

I was told I would be able to upgrade again

Re: Returning Airtime Phone

XRaySpeX — Sat, 14 Oct 2023 12:13:45 GMT

Maybe they later realised you had no right. You need to take it up with the store.

Re: Returning Airtime Phone

Peadar — Sat, 14 Oct 2023 14:08:47 GMT

But I did get a refund in store so that’s completely untrue that you cannot get a 14 day refund in store.

im also just wondering when I will be able to upgrade again.

Re: Returning Airtime Phone

James_B — Sat, 14 Oct 2023 14:21:17 GMT

Hi @Peadar,

Please allow 2-5 working days for your account to revert back to your old plan.

Once this has been done, you'll be able to upgrade again.

James

Re: Returning Airtime Phone

XRaySpeX — Sat, 14 Oct 2023 14:21:40 GMT

I didn't say you can't get a refund from a Store, only that you've no right to one.

Re: Returning Airtime Phone

Peadar — Thu, 19 Oct 2023 09:03:02 GMT

Hi James, it’s been 5 working days so far and still hasn’t reverted my upgrade?

Re: Returning Airtime Phone

James_B — Thu, 19 Oct 2023 09:23:22 GMT

Hi @Peadar,

I'd recommend contacting the EE store you returned the phone to for confirmation it has been returned.

Thanks

James

Re: Returning Airtime Phone

Peadar — Thu, 19 Oct 2023 09:35:03 GMT

It has been returned, just checked with them

Re: Returning Airtime Phone

James_B — Thu, 19 Oct 2023 10:05:47 GMT

Thanks @Peadar

If your phone has been received, please get in touch with Customer Care so a member of the team can make sure this has been recorded on your account.

James