topic Re: Late delivery iPhone 15 pro in Orders

Late delivery iPhone 15 pro

Emmalou42 — Mon, 25 Sep 2023 20:02:07 GMT

Ordered my new phone on Friday 22/09/23 and paid for delivery . Was told it would be with me today 25/09/23. My order status is saying awaiting dispatch . So it doesn’t look like I’ll be receiving it tomorrow either as it says will be dispatched within 24 hours . Anyone else had this problem ?

Re: Late delivery iPhone 15 pro

Northerner — Mon, 25 Sep 2023 21:44:23 GMT

Hi @Emmalou42

Which version of the device and memory size.

It will likely be 30 days at best unless you are lucky.

You should keep checking EE order tracking. Once your delivery is due the DPD will text you.

https://ee.co.uk/help/orders

Thanks

Re: Late delivery iPhone 15 pro

chloeadd — Wed, 27 Sep 2023 16:04:48 GMT

I've had the same issue Emma. Ordered on Saturday 23rd September, no update at all on when the phone is due to arrive (the email says one working day but clearly not the case). I also can't track my order online, it says tracking is unavailable and I will be updated in due course. So frustrating!!

Re: Late delivery iPhone 15 pro

Leanne_T — Wed, 27 Sep 2023 17:19:00 GMT

Hi @chloeadd

Thanks for posting.

If you're unable to track the order, please call us on 150 and the team can check the order reference for you and help you track the order.

Thanks.

Leanne

Re: Late delivery iPhone 15 pro

Godders64 — Thu, 28 Sep 2023 14:14:34 GMT

I have exactly the same issue - ordered an iPhone 15 pro on the 24/9 - 5 days later I have no clue as to when it’s being delivered. To add insult to injury my wife ordered the same phone via Vodaphone and it arrived on Tuesday.

I now have returns envelope for my current phone - requesting it back by the 10/10 - that bits been efficient- shame about the new phone dispatch.

Re: Late delivery iPhone 15 pro

Jmac336 — Fri, 29 Sep 2023 14:22:26 GMT

Ordered my iPhone 15 pro max on Sep 15th and was told in telephone conversation I would have on launch day but just received a text saying there is a delay … bit hacked off and can’t access the order tracking either

Re: Late delivery iPhone 15 pro

Jmac336 — Fri, 29 Sep 2023 14:39:43 GMT

They don't track the order, I have just called and they actually refused to check the order. told I could be waiting 28 + days - by which time I will be out of the country for 3 weeks with work... The whole thing has been a shambles

Re: Late delivery iPhone 15 pro

Leanne_T — Fri, 29 Sep 2023 15:46:35 GMT

Hi @Jmac336

If the order tracker is not showing any details, can you try using the mobile number if you are currently using the email address.

Once the order has been dispatched you will receive tracking details from DPD for the delivery.

Leanne 🙂

Re: Late delivery iPhone 15 pro

NickdeSouza — Sat, 30 Sep 2023 09:05:37 GMT

I have received three returns packs and another is on the way! Lots of texts giving different dates about when to return my old phone. Problem is this: haven’t got the new one yet! Ordered on the Friday that pre-orders went live. Was told I’d get a week after launch, so end of Sept. Nothing so far…

Re: Late delivery iPhone 15 pro

Graham99h — Mon, 02 Oct 2023 11:25:47 GMT

Ordered mine 2 weeks ago and still saying the same as you. I have tried contacting ee numerous times and i was on hold friday for 50 mins so had to hang up and today I am on hold now for 45 so far!

If i knew there was such a delay I would not have placed the order

they are now chasing me to return my trade in also?????

Re: Late delivery iPhone 15 pro

Graham99h — Mon, 02 Oct 2023 11:28:43 GMT

I have been waiting 2 weeks for my order and still is not dispatched what is going on? I was never told this and I have tried calling on 4 occasions and i have had to hang up as been on hold for nearly 1 hour on every call..... absolute shambles!

I also have been sent a return pack for my old phone but cannot return this until a new one arrives and EE keep asking for it.

Re: Late delivery iPhone 15 pro

Graham99h — Mon, 02 Oct 2023 11:35:49 GMT

Same situation I am thinking of cancelling and going with another provider which is a shame as I have been with EE for 12 years.

Re: Late delivery iPhone 15 pro

James_B — Mon, 02 Oct 2023 12:09:44 GMT

Hi @Graham99h,

Welcome to the EE Community. 🙂

Pre-orders for the iPhone 15 are being dispatched on a first come, first serve basis as stock arrives from our supplier.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

You won't need to return your current handset until the new one arrives.

James

Re: Late delivery iPhone 15 pro

Graham99h — Mon, 02 Oct 2023 12:11:41 GMT

Would have been nice to be told this at the time of order!!!!! total disgraceful service from EE

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Re: Late delivery iPhone 15 pro

James_B — Mon, 02 Oct 2023 12:14:33 GMT

I'm sorry to hear you weren't made aware of the pre-order process when you made your purchase @Graham99h

If you'd prefer to switch to a phone that is available for immediate dispatch, please get in touch on 150.

James

Re: Late delivery iPhone 15 pro

ShakurInvest — Sat, 14 Oct 2023 02:41:46 GMT

At least you got a text. I’ve had no correspondence so far and can’t access tracking either. I’m in the exact same position as you.

Re: Late delivery iPhone 15 pro

SashaP71 — Mon, 16 Oct 2023 22:39:54 GMT

Yup - me too. Ordered 17th Sept & told 28 days. No email, order number, tracking - nothing. Called EE last weekend and was told I wouldn’t get an order confirmation until stock arrives. Which should have been the end of last week.
Now faced with another 50 minute wait in the phone or continue to wait in silence.
my husband ordered in the same day from Sky and has been using his new 15 pro max for 2 weeks now. Seriously considering cancelling EE and going with Sky. This is appalling.

Re: Late delivery iPhone 15 pro

kw8 — Fri, 03 Nov 2023 12:39:17 GMT

I’ve been waiting 29 days now (ordered on the premise up to 28 days) and still no iPhone 15. Called up to find out where it was and check it wasn’t lost in the system and had an unpleasant conversation with a customer services agent who said he’d rather be taking a sales call than dealing with my complaint that I had ordered on the understanding it was to when I could expect delivery. 🤷‍♀️ Manage expectations better EE!