topic Re: Apple Ultra Watch 2 Order in Orders

Apple Ultra Watch 2 Order

ONEIGHBOUR — Thu, 12 Oct 2023 09:28:23 GMT

I ordered an Apple Watch Ultra 2 a while back (19/09/23) and am still waiting on the order. I have called 150 who advise it can be up to 28 days for the watch to arrive. I have checked the website and EE state dispatch within 1 day. So I thought I would check my order online and I get this

Is anyone else experiencing this issue? I must admit I am getting pretty fed up with calling up and being passed around departments and not getting any straight answers, especially with that new visual service thing they've added!

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 11:47:30 GMT

Hi @ONEIGHBOUR

Thanks for coming here.

Which model size and colour watch have you ordered?

Does the watch contract show in your EE app?

Leanne 🙂

Re: Apple Ultra Watch 2 Order

ONEIGHBOUR — Thu, 12 Oct 2023 11:57:58 GMT

Hi @Leanne_T ,

I ordered the Apple Watch Ultra 2 49mm Grn/Gry Trail Loop S/M.

I already have an existing Apple Watch contract within EE that shows. This is the one I upgraded and paid an upgrade fee on, along with an upfront payment for the new watch.

Ollie

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 12:10:12 GMT

Thanks @ONEIGHBOUR

What date did you place the order?

Leanne.

Re: Apple Ultra Watch 2 Order

ONEIGHBOUR — Thu, 12 Oct 2023 12:14:53 GMT

Hi @Leanne_T ,

The order was placed on the 19/09/23.

Ollie

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 12:20:11 GMT

Thanks @ONEIGHBOUR

I am sorry this would need to be looked into in more detail for you with our customer care team as we have no access to individual orders on the community. Please try contact us again when you get the chance.

Leanne.

Re: Apple Ultra Watch 2 Order

ONEIGHBOUR — Thu, 12 Oct 2023 12:27:57 GMT

Hi @Leanne_T

As you can't give updates on specific orders, can you advise if you have stock of them currently?

Ollie

Re: Apple Ultra Watch 2 Order

ONEIGHBOUR — Thu, 12 Oct 2023 12:29:35 GMT

also, @Leanne_T

Can you advise why I am getting this error when trying to check my order? Surely it should come back with something of note, even if it has been delayed?

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 12:34:57 GMT

The team will be happy to check the tracking details you have been given @ONEIGHBOUR

The EE Shop Online shows expected dispatch information for new orders placed today - Apple Watch Ultra 2 |Buy Now | EE

Leanne 🙂

Re: Apple Ultra Watch 2 Order

LeeBfc — Thu, 12 Oct 2023 12:44:03 GMT

i get this same message for iphone 15 pm i ordered as a new customer monday evening

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 13:31:43 GMT

Hi @LeeBfc

If the order tracker is not showing any details, can you try using the mobile number if you are currently using the email address.

Once the order has been dispatched you will receive tracking details from DPD for the delivery.

Leanne

Re: Apple Ultra Watch 2 Order

LeeBfc — Thu, 12 Oct 2023 13:58:27 GMT

i just tried that and still get same message?

Re: Apple Ultra Watch 2 Order

Leanne_T — Thu, 12 Oct 2023 14:16:49 GMT

In this case, please contact us on 0800 956 6000 and the team can check the tracking details for you @LeeBfc

Leanne.