topic Re: Refund in Orders

Refund

Lucas34 — Wed, 04 Jan 2023 17:30:10 GMT

Hello. My name is Lucas. I placed an order for an IPhone 13 Pro Max through the site and immediately paid £50, and today an e-mail arrived saying that I have to pay another £150, how do I solve it? Because I don't have the rest of the amount, so I want my refund of the £50 that I've already paid. I don't speak English so I can't make a call to solve it, I need to solve it urgently because I need it. My email : xxxxxxxxxxx@xxxxxxxxxx, my number WhatsApp xxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Refund

Jon_K — Wed, 04 Jan 2023 18:37:14 GMT

Hi @Lucas34.

Have you tried using online chat?

Do you know anyone that can call on your behalf and speak English?

Jon

Re: Refund

Chris_B — Wed, 04 Jan 2023 18:44:26 GMT

@Lucas34 If you was taking out a contract with EE then you have to make the full payment EE do not take part payments then request more, and you don’t get the option to part pay.

You have to speak with customer services about this.

Re: Refund

Lucas34 — Wed, 04 Jan 2023 18:46:10 GMT

it?

Re: Refund

XRaySpeX — Wed, 04 Jan 2023 22:25:11 GMT

EE are asking for a refundable security deposit as after checking your credit history they consider you have a weak credit record. You'll get it back after you show you can pay your bills on time for 3- 6 months.

Re: Refund

JadeAimee2122- — Sat, 07 Oct 2023 22:38:36 GMT

Hi I ordered a Samsung I was not accepted.butbl I payed 30 pounds and they haven't paid it back to me will I get it back plzz

Re: Refund

XRaySpeX — Sun, 08 Oct 2023 00:13:44 GMT

Yes, of course, @JadeAimee2122- .

Re: Refund

Leanne_T — Sun, 08 Oct 2023 06:25:55 GMT

Hi @JadeAimee2122-

The upfront payment should be back in your available balance with the bank within 7 working days.

Leanne 🙂