topic Re: Online SIM order not arrived in Orders

Online SIM order not arrived

coconutxone — Thu, 05 Oct 2023 15:39:08 GMT

Hello,

Can someone help me please made an order this Sunday, 01/10/2023, sim only deal online heard nothing since the last email recieved was the EE About your Direct Debit even received a text message this afternoon asking how satisfied you were with the delivery of your SIM card. Anyone check this up for me, please.

Thanks

Re: Online SIM order not arrived

James_B — Thu, 05 Oct 2023 17:39:50 GMT

Hi @coconutxone,

Please allow 2-5 working days for delivery of your SIM card.

Thanks

James

Re: Online SIM order not arrived

AJH1111 — Fri, 06 Oct 2023 15:52:01 GMT

Hi I have the same problem/messages. Now on day 5 and still nothing received.

Re: Online SIM order not arrived

James_B — Fri, 06 Oct 2023 16:33:24 GMT

Hi @AJH1111,

What was the date of your order?

James

Re: Online SIM order not arrived

AJH1111 — Sat, 07 Oct 2023 10:34:11 GMT

Hi James, order date was 30th September.

Re: Online SIM order not arrived

Leanne_T — Sat, 07 Oct 2023 10:37:03 GMT

Hi @AJH1111

Was the SIM for a contract or pay as you go?

Have you had any emails to let you know the order was received and dispatched?

Leanne.

Re: Online SIM order not arrived

coconutxone — Sat, 07 Oct 2023 13:33:14 GMT

The SIM is a contract SIM plan. placed the order online on the 1st of October. Direct debit confirmed setup that the last email by EE heard nothing since no dispatched email from EE, and we are now on the 7th of October. I found out today that Royal Mail is on strike in my area due to staff walking out.

What is the best solution? I have not had any letters or mail since September 28, 2023, and I cannot even login to my EE account. It's not your fault; it's the postman. Also, I have no ID to visit the EE store due to waiting for my driving licence and passport post-renewal. Any ideas on the best course of action I should take on this?

Re: Online SIM order not arrived

Leanne_T — Sat, 07 Oct 2023 13:48:53 GMT

Hi @coconutxone

You would need photo ID to be given a replacement in store, I am very sorry you would need to wait for the SIM to arrive by post if this is not an option.

Leanne.

Re: Online SIM order not arrived

AJH1111 — Mon, 09 Oct 2023 08:25:44 GMT

The order was for a contract SIM, adding an additional package to my existing account.

Email received 30th September from Customer Services, subject EE-Thanks for your order, confirming the order and providing the order number.

Thanks, AJH1111

Re: Online SIM order not arrived

Katie_B — Mon, 09 Oct 2023 08:47:37 GMT

Hi @AJH1111.

I would recommend giving us a call so our customer care team can chase your order.

Katie

Re: Online SIM order not arrived

coconutxone — Tue, 10 Oct 2023 09:33:50 GMT

Hello, Leanne called up yesterday, and somehow my account wasn't on the system. The agent made a new order, which was very strange. This SIM will be sent via first-class delivery.

Re: Online SIM order not arrived

Katie_B — Tue, 10 Oct 2023 09:38:49 GMT

Thank you for coming back and keeping us updated @coconutxone.

Hopefully, your new SIM is with you very soon.

Katie

Re: Online SIM order not arrived

coconutxone — Wed, 11 Oct 2023 12:59:20 GMT

Hello,

Update SIM arrived yesterday, number transferred over this morning, and switched to eSIM this afternoon without issues.

Now I am in the process of getting the £7-a-month plan for my Apple Watch.

Do I do this via the Apple Watch app first? And call the 150 and provide you the EID or SEID number to push the e-sim to your watch. The Apple Watch plan has its own number to start with, and then EE links it to your iPhone number. Any experts who care to shine a light on this is this the correct method.

What I have noticed is that the Apple Watch app says £7 a month with unlimited Watch data. Some people say you only get 10GB a month.

cheers

Re: Online SIM order not arrived

James_B — Wed, 11 Oct 2023 14:35:36 GMT

Hi @coconutxone,

You should be able to setup your watch plan directly in the Apple Watch app without calling Customer Care.

Your watch will have its own number for billing purposes, but will be linked with your existing phone number at an account level to allow you to make calls when out of range of your phone.

Hope this helps. 🙂

James

Re: Online SIM order not arrived

coconutxone — Wed, 11 Oct 2023 19:01:11 GMT

Cheers,

Help a lot going to call It seems like EE offers the £5-a-month, 12-month SIM watch plan reading the other threads.

Re: Online SIM order not arrived

AJH1111 — Fri, 13 Oct 2023 07:24:48 GMT

Hi Katie

Spoke to customer services who were very helpful and placed a new order for me. SIM has arrived and is installed and working. A second new SIM has also now arrived so I will arrange a return.

Sorry to hijack this thread.

AJH1111

Re: Online SIM order not arrived

Leanne_T — Fri, 13 Oct 2023 07:31:06 GMT

Thanks for coming back and letting us know @AJH1111

Leanne 🙂