https://community.ee.co.uk/t5/Orders/Order-Not-Received-but-bill-is-active/m-p/1310839#M70569 <P>Hello</P><P>Placed order for an additional sim last weekend but still not received. &nbsp;No delivery notification received although I have had a 'how is your new sim doing" email. &nbsp;Account shows new line as active on my ee with temporary number. &nbsp;Phone line informs unusually high volume of calls with 20 minute wait. &nbsp;No chat available. &nbsp;Tracking order via website returns an error. &nbsp;Please provide a status update.</P> Fri, 06 Oct 2023 15:48:22 GMT AJH1111 2023-10-06T15:48:22Z https://community.ee.co.uk/t5/Orders/Order-Not-Received-but-bill-is-active/m-p/1310839#M70569 <P>Hello</P><P>Placed order for an additional sim last weekend but still not received. &nbsp;No delivery notification received although I have had a 'how is your new sim doing" email. &nbsp;Account shows new line as active on my ee with temporary number. &nbsp;Phone line informs unusually high volume of calls with 20 minute wait. &nbsp;No chat available. &nbsp;Tracking order via website returns an error. &nbsp;Please provide a status update.</P> Fri, 06 Oct 2023 15:48:22 GMT https://community.ee.co.uk/t5/Orders/Order-Not-Received-but-bill-is-active/m-p/1310839#M70569 AJH1111 2023-10-06T15:48:22Z https://community.ee.co.uk/t5/Orders/Order-Not-Received-but-bill-is-active/m-p/1310851#M70571 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3213841">@AJH1111</a>&nbsp; live chat is available, but these are the same agents that you call. &nbsp; &nbsp; SIM cards are sent out second-class Royal Mail but &nbsp;you should’ve had this by now. So I highly recommend you call customer services and speak with them about this.&nbsp;</P> Fri, 06 Oct 2023 15:59:54 GMT https://community.ee.co.uk/t5/Orders/Order-Not-Received-but-bill-is-active/m-p/1310851#M70571 Chris_B 2023-10-06T15:59:54Z