topic Re: Order in Orders

Order

Runninggooner — Thu, 05 Oct 2023 14:05:55 GMT

Afternoon

I placed an order on the 3rd but have not received any updates, the system says it cannot provide details?

I would like to know when i will receive my order.

Thanks

Re: Order

James_B — Thu, 05 Oct 2023 16:45:02 GMT

Hi @Runninggooner,

Welcome to the EE Community. 🙂

What did you order?

James

Re: Order

Runninggooner — Fri, 06 Oct 2023 06:57:10 GMT

Hi James

I have upgraded to an IPhone 14 pro max package and paid £250 upfront towards the phone, the £250 has been taken from my card but I cannot get any details on when the phone will be shipped.

Regards

Brian

Re: Order

Leanne_T — Fri, 06 Oct 2023 08:09:49 GMT

Hi @Runninggooner

Which memory size and colour iPhone 14 Pro Max have you ordered?

Leanne 🙂

Re: Order

Runninggooner — Fri, 06 Oct 2023 08:11:20 GMT

Hi Leanne

Black, 128GB

Regards

Brian

Re: Order

Leanne_T — Fri, 06 Oct 2023 08:14:02 GMT

Thanks @Runninggooner

The 128GB is not showing on the EE Shop online, was this a good as new device?

Leanne.

Re: Order

Runninggooner — Fri, 06 Oct 2023 08:15:55 GMT

Hi Leanne, no mention of good as new, copy text from order xko293128058 below

Brian

Re: Order

Leanne_T — Fri, 06 Oct 2023 08:18:00 GMT

Thanks @Runninggooner

In this case, please call us on 150 and the team can check the order and provide an update 🙂

You can call 150 from an EE phone or 0800 956 6000 if you are a new EE customer.

Leanne.

Re: Order

Runninggooner — Fri, 06 Oct 2023 08:21:49 GMT

Leanne

have tried calling 150- 3 times, on each occasion the message says they are busy and wait time is 20 mins, after 20 mins of waiting the call is answered and the operator promptly hangs up the call!!!

Brian

Re: Order

Runninggooner — Fri, 06 Oct 2023 08:26:59 GMT

Hi Leanne

How to can i cancel my order without calling 150? is it not possible to book a call back?

Brian

Re: Order

Leanne_T — Fri, 06 Oct 2023 08:46:07 GMT

I am sorry to hear this has happened @Runninggooner

Please try calling us on the 0800 number provided and the team will provide an update or see if the order can be cancelled.

Leanne.