https://community.ee.co.uk/t5/Orders/Trade-in-my-phone/m-p/1309395#M70489 <P>Hello, I have been contacted to send off my trade in mobile by the 10.10.2023. The only issue is my new phone has not been dispatched yet, and I am awaiting on EE to provide me with an estimated delivery date. At the moment, they are unable to do this as they are waiting on the manufacturer to give them a date. I can not send my trade in phone until I have the upgrade so is there a way of extending this please?</P><P>many thanks</P><P>megan blake</P> Wed, 04 Oct 2023 10:52:16 GMT Megblake1 2023-10-04T10:52:16Z https://community.ee.co.uk/t5/Orders/Trade-in-my-phone/m-p/1309395#M70489 <P>Hello, I have been contacted to send off my trade in mobile by the 10.10.2023. The only issue is my new phone has not been dispatched yet, and I am awaiting on EE to provide me with an estimated delivery date. At the moment, they are unable to do this as they are waiting on the manufacturer to give them a date. I can not send my trade in phone until I have the upgrade so is there a way of extending this please?</P><P>many thanks</P><P>megan blake</P> Wed, 04 Oct 2023 10:52:16 GMT https://community.ee.co.uk/t5/Orders/Trade-in-my-phone/m-p/1309395#M70489 Megblake1 2023-10-04T10:52:16Z https://community.ee.co.uk/t5/Orders/Trade-in-my-phone/m-p/1309475#M70490 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4072481">@Megblake1</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I'm sorry to hear you've received this automated message in error before you've received your new phone.</P> <P>You won't be expected to send your old phone back until your new one arrives.</P> <P>James</P> Wed, 04 Oct 2023 12:53:48 GMT https://community.ee.co.uk/t5/Orders/Trade-in-my-phone/m-p/1309475#M70490 James_B 2023-10-04T12:53:48Z