topic Re: Ordered an iphone 15 pro wrong colour in Orders

Ordered an iphone 15 pro wrong colour

Sq79 — Tue, 03 Oct 2023 18:29:03 GMT

I recently viewed my order I made on an iPhone when I released it is the wrong colour. I specifically told the man on the other end of the call natural titanium.

Please can a EE member fix this as soon as possible.

Re: Ordered an iphone 15 pro wrong colour

XRaySpeX — Tue, 03 Oct 2023 19:19:05 GMT

No, Community members can't fix your problems, only advise.

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

Re: Ordered an iphone 15 pro wrong colour

Leanne_T — Wed, 04 Oct 2023 07:22:07 GMT

Hi there @Sq79

Thanks for coming here.

I am sorry to hear this has happened, if you call us on 150, the team can check the order and let you know if any changes can be made if the device had not been dispatched.

Thanks 🙂

Leanne