topic Re: Upgrade order in Orders

Upgrade order

BD86 — Thu, 28 Sep 2023 14:52:59 GMT

I placed an upgrade order on Sunday, recieved comfimation and on monday recieved a text saying my order will be dispatched in 1 working day. However its now Thursday and nothing and when I try to track using my order confirmation number it keeps saying updates can not be shown right now. Ive tried ringing but kept getting placed on hold for ages and I don't have the time to be on hold for hours. My account also doesnt show the documents even though Ive had a message telling me, my ee account now has the documents uploaded. Is there anyway I can find where my order is as my contract on my current account is finished on the 6th.

Re: Upgrade order

Leanne_T — Thu, 28 Sep 2023 15:51:09 GMT

Hi @BD86

Thanks for coming here.

Has your plan changed in your My EE account?

Have you had a text from DPD to let you know they have received your order?

Leanne 🙂

Re: Upgrade order

BD86 — Thu, 28 Sep 2023 15:55:04 GMT

No just an email from ee on tuesday saying it will be dispatched in 1 day.

Re: Upgrade order

Leanne_T — Thu, 28 Sep 2023 15:56:12 GMT

Thanks @BD86

Which model phone did you order including memory size and colour?

Leanne.

Re: Upgrade order

BD86 — Thu, 28 Sep 2023 16:02:01 GMT

Samsung S23 5G 256GB Lavender

Re: Upgrade order

Leanne_T — Thu, 28 Sep 2023 16:05:44 GMT

Thanks @BD86

This model is currently showing, 'available to order, usually despatched within 7 days'

You will be contacted by DPD with tracking information when this is dispatched.

Leanne.

Re: Upgrade order

BD86 — Thu, 28 Sep 2023 16:09:34 GMT

Ok thank you. I think I just got confused as my text message says dispatch in 1 day and I was panicking a little due to my other contract being up on the 6th. Hopefully its here soon. Thank you for your help.

Re: Upgrade order

Leanne_T — Thu, 28 Sep 2023 16:11:14 GMT

The contract will continue and the plan will change once the phone has been dispatched you won't be cut off when your current contract ends @BD86

Sorry for any confusion.

Leanne 🙂

Re: Upgrade order

BD86 — Tue, 03 Oct 2023 11:27:59 GMT

Hi

Still nothing for my upgrade order. Tried calling in hold for 2hrs. Had to
hang up due to work. No response from messages sent in social media either.
Is there anyway to find out when my order will actually be dispatched and
delivered? Thanks

Re: Upgrade order

Katie_B — Tue, 03 Oct 2023 12:11:02 GMT

Hi @BD86.

Welcome back to the community.

Have you been able to try our Live Chat team?

The link can be found on this page HERE.

We have no access to accounts here on the community so we would not be able chase your order.

Katie