topic Re: URGENT Where is my order in Orders

URGENT Where is my order

valentinsanchez — Tue, 26 Sep 2023 09:27:23 GMT

Hello,

I order 10 days ago a new sim but I didn’t receive yet. I cannot call the support team as I don’t have a British number, how I am supposed to contact you? Could you please send me the link the online chat?

Re: URGENT Where is my order

Christopher_G — Tue, 26 Sep 2023 11:43:48 GMT

Hi @valentinsanchez

Welcome to the community.

The SIM should have arrived by now. If you're a pay monthly contract customer, we have a live chat service on our get in touch help page.

You could also pop into an EE Store so they can check the order and give you a SIM card there.

Chris

Re: URGENT Where is my order

Profile closed — Wed, 27 Sep 2023 20:45:08 GMT

Hi was order I phone pro max but i didint receive My order number

Re: URGENT Where is my order

Katie_B — Thu, 28 Sep 2023 07:07:59 GMT

Hello @Ruhena1.

Thanks for ordering with us.

When did you place your order?

Have you since received an order confirmation?

Katie