topic Re: Upgrade in Orders

Upgrade

Ferg1234 — Wed, 27 Sep 2023 13:12:46 GMT

I am receiving this message;

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

This is happening when I try to track my order, I have paid £100 for this upgrade, anyone have any idea why this is happening?

Re: Upgrade

Chris_B — Wed, 27 Sep 2023 13:50:16 GMT

@Ferg1234 Have you received a tracking number? Or are you trying to track with an ordered number? You can not track an order if a device hasn’t yet been allocated to you and then you’ll get a tracking number.

Re: Upgrade

Ferg1234 — Thu, 28 Sep 2023 10:48:40 GMT

Thanks Chris, but tell me this, am I too late to cancel if I have changed my mind?

Re: Upgrade

Leanne_T — Thu, 28 Sep 2023 10:58:32 GMT

If you would like to discuss cancelling the contract, please give us a call and the team can get this looked into for you @Ferg1234

Leanne.