topic Re: Order Reference number in Orders

Order Reference number

siynaledi97 — Tue, 26 Sep 2023 17:38:27 GMT

I ordered and iPhone 15 Pro Max Nat **bleep** on the 23/09/2023. However I haven’t received the order reference number for tracking nor order confirmation email whatsoever. It’s Tuesday now and there’s still no email confirmation .

Aren’t these sent out when an order has been made on the day ?

Re: Order Reference number

James_B — Wed, 27 Sep 2023 06:47:39 GMT

Hi @siynaledi97,

Welcome to the EE Community. 🙂

How did you place your order?

Have you checked your spam email folder?

James

Re: Order Reference number

siynaledi97 — Wed, 27 Sep 2023 07:20:47 GMT

Hi James .
I ordered over a phone call . I was speaking with the operator. Everything was done over a phone call .

I checked my spam and there’s nothing there .

Re: Order Reference number

Chris_B — Wed, 27 Sep 2023 07:29:29 GMT

@siynaledi97 Once EE can allocated you the device type you ordered because you are next in the queue to receive that model type you’ll receive a notification about dispatch. EE didn’t receive enough for everybody who ordered. It’s the same every year with all sellers of the device including Apple themselves. And you also ordered a day after release of the device there are people who ordered a week before who are still waiting.