topic No Order Updates in Orders

No Order Updates

harleylocke — Mon, 25 Sep 2023 20:11:03 GMT

Hello,

I ordered a Samsung S23 in Cream (256GB) and paid £70 upfront on 19/9/23 (last Tuesday) but have had no updates at all. The website said the phone was in stock when I ordered it and the confirmation said it would be dispatched within 1 working day, but I haven't heard anything at all since my order confirmation and it's causing me a lot of stress.

I hope someone can help me with this.

Re: No Order Updates

Northerner — Mon, 25 Sep 2023 21:41:09 GMT

Hi @harleylocke

Have you checked EE order tracking.

https://ee.co.uk/help/orders

If order tracking doesn't work then you will need to speak to EE CS on 150.

Thanks

Re: No Order Updates

harleylocke — Tue, 26 Sep 2023 02:36:59 GMT

Hello!

Nope the tracking does not work, every time it just says "Sorry, We can't show your order details"

I'll give them a ring in the morning, thanks for the advice