topic No order reference in Orders

No order reference

Francesgurton — Mon, 25 Sep 2023 14:12:26 GMT

Ordered a new iPhone 15 pro over the phone yesterday. I haven’t received a confirmation email or an order number. I have relieved a text confirmation of the order but no more information than that

Re: No order reference

Leanne_T — Mon, 25 Sep 2023 15:38:29 GMT

Hi @Francesgurton

Thanks for coming here 🙂

The text message will be confirmation for the order, if this does not have an order number to track the order please call us on 150 and the team will check this for you.

Leanne.

Re: No order reference

Francesgurton — Mon, 25 Sep 2023 17:27:36 GMT

Hi Leanne,

What’s the number to call EE on? I am a new customer so I am currently
still on 3 network until I receive my new phone

Re: No order reference

Leanne_T — Mon, 25 Sep 2023 17:30:24 GMT

Hi @Francesgurton

In this case, please call us on 0800 956 6000 and select new/joining EE.

Leanne 🙂