topic Re: I ordered the Samsung A34 from Exeter on Saturday in Orders

I ordered the Samsung A34 from Exeter on Saturday

jcaruana09 — Mon, 25 Sep 2023 11:04:16 GMT

and paid for next day delivery, the phone did not arrive yesterday and I have still not received an email or message from DPD regarding delivery and I can't track the order as says its not eligible for tracking.

Re: I ordered the Samsung A34 from Exeter on Saturday

Leanne_T — Mon, 25 Sep 2023 13:18:23 GMT

Hi @jcaruana09

Thanks for coming to the community.

Which model memory size and colour have you ordered?

Leanne 🙂

Re: I ordered the Samsung A34 from Exeter on Saturday

jcaruana09 — Mon, 25 Sep 2023 14:01:30 GMT

A34 5g violet

Re: I ordered the Samsung A34 from Exeter on Saturday

Leanne_T — Mon, 25 Sep 2023 14:04:19 GMT

Thanks @jcaruana09

This model is currently showing, 'available to order, usually despatched within 7 days'

You will be contacted by DPD with tracking information when this is dispatched.

Leanne.

Re: I ordered the Samsung A34 from Exeter on Saturday

jcaruana09 — Mon, 25 Sep 2023 14:38:55 GMT

I paid £9.95 for next day delivery so should have received it yesterday. The salesman in the store said I could either receive it on Monday ( today ) or pay for next day delivery which I did, so either way I should have received it today at the latest. The reason I popped into a store was not to wait 7 days for delivery!

Re: I ordered the Samsung A34 from Exeter on Saturday

Leanne_T — Mon, 25 Sep 2023 14:41:14 GMT

Hi @jcaruana09

If you would like to discuss the delivery charge and look at your options, please call us on 150 and the team will be happy to help.

Leanne.

Re: I ordered the Samsung A34 from Exeter on Saturday

jcaruana09 — Mon, 25 Sep 2023 14:44:22 GMT

I've been trying to all day, this is very frustrating. I'm on hold for at least half hour each time and then I lose signal or get put on hold and the line cuts off. Why do I need to look at my options, this is not my fault!

Re: I ordered the Samsung A34 from Exeter on Saturday

Leanne_T — Mon, 25 Sep 2023 14:46:56 GMT

If you would like to swap to a device that is in stock for next day delivery the team can let you know the options available @jcaruana09

I am very sorry you have been advised this device was available next day and the team can help you further once the call is answered.

Leanne.