topic Have not received upgrade paperwork in Orders

Have not received upgrade paperwork

neileyboss — Mon, 25 Sep 2023 13:17:34 GMT

I upgraded instore on Saturday but have not received an email to confirm the order with all the relevant paperwork. I have received an sms from you to say my documents are ready to view on My EE but I have been unable to find them. I have used the order number provided by 150 in the track order page but all I get is this type of order in unable to be viewed at this time. So how do I get a copy of my contract paperwork.

Regards Neil

Re: Have not received upgrade paperwork

Leanne_T — Mon, 25 Sep 2023 15:06:48 GMT

Hi @neileyboss

Thanks for coming to the community.

Can you view the documents if you log into your My EE account online, and select Bills and Payments then at the bottom left 'your documents'?

Leanne 🙂

Re: Have not received upgrade paperwork

neileyboss — Mon, 25 Sep 2023 15:35:08 GMT

Sorry but there is no "your documents" option in bills and payments anywhere. I do not know if this makes a difference but I am going from sim only back onto full monthly contract with handset.

Re: Have not received upgrade paperwork

Leanne_T — Mon, 25 Sep 2023 16:05:17 GMT

Thanks for coming back to me @neileyboss

Once the device has been dispatched and the contract dates have changed, these documents should show for you.

If you would like any details before this please call us on 150 🙂

Leanne.