topic Re: Help refund in Orders

Help refund

JamieEE23 — Sat, 23 Sep 2023 21:38:53 GMT

I need written confirmation of these 2 orders getting voided and £60 can be refunded to me which is the total for 2 deposits paid for 2 contracts - order numbers below

XKOxxxxxxxxx

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Re: Help refund

JamieEE23 — Sat, 23 Sep 2023 06:10:01 GMT

I need written confirmation of these 2 orders getting voided and £60 can be refunded to me which is the total for 2 deposits paid for 2 contracts - order numbers below

XKO***********

Re: Help refund

Chris_B — Sat, 23 Sep 2023 06:47:18 GMT

@JamieEE23 You need to speak with EE customer services. Not sure who you are speaking with there but it’s not EE at 12.51 am. Any refunds usually take between 7-10 working days.

Re: Help refund

JamieEE23 — Sat, 23 Sep 2023 20:59:22 GMT

Was hoping an EE staff member would reply, not you.

Re: Help refund

JamieEE23 — Sat, 23 Sep 2023 21:00:42 GMT

Since their phone line is busy, Facebook messages are ignored & live chat can’t “access my order” or give me the confirmation my bank is asking for. The cancellation emails should clearly state info about refunding as a basic given anyway.

Re: Help refund

Christopher_G — Sun, 24 Sep 2023 07:36:28 GMT

Hi @JamieEE23

Did you manage to call and speak to someone in our Mobile Care team yet? We don't have access to your account or orders here in the community. Once you're able to speak to them, I'm sure they'll be able to send some confirmation through.

Chris