https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301671#M70006 <P><STRONG>I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advisors yesterday getting fobbed off I raised a complaint. I have been with EE since they were Orange going back to 2005.&nbsp;<BR /><BR /></STRONG></P><P><STRONG>I now have to pay the full price for my contract until my new phone arrives which could be at least 28 days since order date and I will be charged around £93 per month until my contact changes over as I can’t lower my tariff as if I do I will be in a new 24 month contract . I am really disappointed at the way I’ve been treated.&nbsp;</STRONG></P> Sat, 23 Sep 2023 09:11:29 GMT Wayneb85 2023-09-23T09:11:29Z https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301667#M70005 <P><STRONG>I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advisors yesterday getting fobbed off I raised a complaint. I have been with EE since they were Orange going back to 2005.&nbsp;<BR /><BR /></STRONG></P><P><STRONG>I now have to pay the full price for my contract until my new phone arrives which could be at least 28 days since order date and I will be charged around £93 per month until my contact changes over as I can’t lower my tariff as if I do I will be in a new 24 month contract . I am really disappointed at the way I’ve been treated.&nbsp;</STRONG></P> Sat, 23 Sep 2023 09:04:33 GMT https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301667#M70005 Wayneb85 2023-09-23T09:04:33Z https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301671#M70006 <P><STRONG>I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advisors yesterday getting fobbed off I raised a complaint. I have been with EE since they were Orange going back to 2005.&nbsp;<BR /><BR /></STRONG></P><P><STRONG>I now have to pay the full price for my contract until my new phone arrives which could be at least 28 days since order date and I will be charged around £93 per month until my contact changes over as I can’t lower my tariff as if I do I will be in a new 24 month contract . I am really disappointed at the way I’ve been treated.&nbsp;</STRONG></P> Sat, 23 Sep 2023 09:11:29 GMT https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301671#M70006 Wayneb85 2023-09-23T09:11:29Z https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301801#M70013 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2548530">@Wayneb85</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience. Which colour and memory size did you choose?</P> <P>Chris</P> Sat, 23 Sep 2023 11:37:55 GMT https://community.ee.co.uk/t5/Orders/Poor-customer-service/m-p/1301801#M70013 Christopher_G 2023-09-23T11:37:55Z