topic Re: Order confirmation in Orders

Order confirmation

Pablo1920 — Fri, 22 Sep 2023 13:57:51 GMT

Hi . I still don't get confirmation of my order. I order my new phone yesterday and today I talk with you about that and today you upgrade my offer . Order phone is Motorola Razr 40 5G Summer Lilac.

Re: Order confirmation

Katie_B — Fri, 22 Sep 2023 14:59:55 GMT

Hello @Pablo1920.

Thanks for ordering with us.

Have you been able to check your Spam/Junk folders?

Katie

Re: Order confirmation

Pablo1920 — Fri, 22 Sep 2023 15:18:22 GMT

Hi @Katie_B

Yes I have been check . I don't have .

Pawel

Re: Order confirmation

Katie_B — Fri, 22 Sep 2023 15:20:00 GMT

Thanks for checking @Pablo1920.

If you have not received your confirmation email and this is something you require please give us a call on 150.

Katie

Re: Order confirmation

lannymatt4 — Tue, 14 Nov 2023 21:30:34 GMT

Hi ..

I also placed my order today,but did not receive any confirmation email at all. But money has been taken out from my account.

Re: Order confirmation

Leanne_T — Wed, 15 Nov 2023 07:44:20 GMT

Hi @lannymatt4

Thanks for coming here.

How did you place the order?

Have you upgraded or is the order a new contract with EE?

Leanne 🙂

Re: Order confirmation

lannymatt4 — Wed, 15 Nov 2023 10:55:34 GMT

Hi Leanne...

I have received an email that my order has been cancelled cause my credit check did not fall through. How long does it take to refund my money back please?

Re: Order confirmation

Leanne_T — Wed, 15 Nov 2023 11:00:49 GMT

Hi @lannymatt4

Thanks for coming back to me.

The payment will be pending with your bank and will be returned within 5-7 working days.

Leanne.

Re: Order confirmation

lannymatt4 — Wed, 15 Nov 2023 11:10:52 GMT

Thank you ...

Re: Order confirmation

Leanne_T — Wed, 15 Nov 2023 11:11:31 GMT

No problem @lannymatt4

Leanne 🙂