topic Re: Trying to place an order in Orders

Trying to place an order

Thirty47 — Fri, 22 Sep 2023 10:46:11 GMT

I'm an existing EE customer with 2 monthly SIM only contracts and I'm trying to order another. I found the one I want but it only allows me to 'save' it and keeps asking me to sign in. I'm already signed in. I just want to be able to 'buy' it. Help!!

Re: Trying to place an order

Katie_B — Fri, 22 Sep 2023 12:26:23 GMT

Hello @Thirty47.

I am sorry to hear this is happening.

Could you try clearing cookies and cache, then opening My EE in a new web browser. Does this work for you?

Speak soon,

Katie

Re: Trying to place an order

Thirty47 — Fri, 22 Sep 2023 12:40:43 GMT

Hi

Thanks for the response. I tried what you suggested and the same thing keeps happening. It simply won't allow me to purchase anything.

Re: Trying to place an order

Katie_B — Fri, 22 Sep 2023 12:43:36 GMT

Hello @Thirty47.

Thanks for trying.

I would recommend giving us a call on 150.

Our technical care team will be able to look into this further for you and help process your order.

Katie

Re: Trying to place an order

dar981 — Fri, 22 Sep 2023 21:59:47 GMT

I am an existing customer and am having the same issue. There is no option to purchase available. I pick the plan, the phone, but page doesnt go anywhere. it doesnt indicate any issues, but I cannot progress the order as there is no option to move forward on the page. This happened the other day as well (must sell iphone....) . I came back to the page as I assumed you were just too busy with all the iphone rubbish.

I will try again in a few days. Its a bit weird your site.

Re: Trying to place an order

Christopher_G — Sat, 23 Sep 2023 08:12:46 GMT

Hi @dar981

Could you give it a try on a different device or browser please? Just to see if it works any better for you?
Chris

Re: Trying to place an order

dar981 — Sat, 23 Sep 2023 11:19:59 GMT

will try and get back to you.

Re: Trying to place an order

dar981 — Sat, 23 Sep 2023 17:12:56 GMT

Edit, still not working properly under chrome, but using Edge browser, order proceeds further till I get to checkout. It says:

"We're currently experiencing technical issues which means we can't complete your order online right now".

Re: Trying to place an order

Christopher_G — Sun, 24 Sep 2023 07:33:17 GMT

Sorry to hear that, @dar981

I recommend either giving us a call on 150 or popping into your nearest EE Store so that we can help you with that.

Chris