topic Re: iPhone 15 Pro Max Tracking in Orders

iPhone 15 Pro Max Tracking

MillerMi10 — Sat, 16 Sep 2023 10:41:31 GMT

Hi,

I ordered an iPhone 15 Pro Max Blue Titanium yesterday, since then I have received any information on tracking and it’s not showing in my EE app. Could I have any info on when I will get information?

Re: iPhone 15 Pro Max Tracking

James_B — Sat, 16 Sep 2023 12:02:59 GMT

Hi @MillerMi10,

Welcome to the EE Community. 🙂

You'll receive your tracking information from DPD before 11am on the day of your delivery.

Thanks

James

Re: iPhone 15 Pro Max Tracking

MillerMi10 — Sat, 16 Sep 2023 12:20:11 GMT

Hi James,

This is the same person here, yes it might do that but currently in the My EE app if I didn’t know i ordered it I would even be able to tell. There’s no way of finding any information about it under the orders section or anything. I also got a text this morning saying:

Hi from EE. A new document for your iPhone 15 Pro Max 256GB Blue Titanium device agreement is now available to view in My EE, please log in to view it.

However, I can’t find anywhere in the app to “view” the document.

Re: iPhone 15 Pro Max Tracking

James_B — Sat, 16 Sep 2023 12:23:16 GMT

Hi @MillerMi10,

Due to the large amount of orders we are currently receiving for the new iPhone, it make take a little time before your order details are available in My EE.

I'm sorry for any inconvenience caused.

James

Re: iPhone 15 Pro Max Tracking

joshb123 — Sat, 16 Sep 2023 18:55:48 GMT

hi I made an order today and says order summary- there's no order number? s this normal

Re: iPhone 15 Pro Max Tracking

James_B — Sun, 17 Sep 2023 08:53:57 GMT

Hi @joshb123,

Welcome to the EE Community. 🙂

Your order may still be being processed.

You should receive an order confirmation email once it has been completed.

James

Re: iPhone 15 Pro Max Tracking

Michaelday123 — Tue, 19 Sep 2023 15:36:37 GMT

Hello look online it says the iPhone 15 Pro max being delayed on till November so we won't get a tracking information because I'm waiting for the iPhone 15 Pro max awell

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Fri, 22 Sep 2023 13:17:04 GMT

Shockingly bad ‘service’. Preordered my 1TB 15 Pro Max (the most expensive model) on the 15th. Got a text yesterday reassuring me all was well so expected it today. No text from DPD, had to call and wait. Told there was a delay but no timeframe but those that order today should expect a 28 day delay. Was readying my 12 Pro Max to sell and receiving 15 accessories today. EE must have known there was a delay. No word on that at all. Feels like I’ve been scammed to be locked into a £115 a month contract. Had I known this delay was happening I would have had a rethink on my upgrade and not wasted over £100 on accessories I don’t know when I’ll be able to use…

Re: iPhone 15 Pro Max Tracking

Abimbaby — Sat, 23 Sep 2023 16:20:35 GMT

Please I ordered on 15th of September for iPhone 15 pro max in store and until now no update or call or email

Re: iPhone 15 Pro Max Tracking

Christopher_G — Sun, 24 Sep 2023 07:24:15 GMT

Hi @Abimbaby
Welcome to the community.

The current estimate for new orders of that device is to 'expect dispatch in more than 28 days'. Orders are sent out on a first come, first served basis, clearing the oldest orders first. DPD will be in touch when it's ready to be delivered.

Thanks for your patience.

Chris

Re: iPhone 15 Pro Max Tracking

joshy2 — Sun, 24 Sep 2023 07:37:52 GMT

Your new contract won’t start until you get the phone… and the phone is coming to you so how have you wasted money on getting accessories early for the phone. You’d have brought them anyway for when you phone arrived.

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Sun, 24 Sep 2023 11:01:53 GMT

Not very bright are you? Completely missed the point! The money is wasted because had I know the damn phone would arrive at an unknown later date, perhaps a month later, I would have spent it on other things till then. So it’s wasted. Now go back and tend that one brain cell.

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Sun, 24 Sep 2023 11:05:33 GMT

This whole omnishambles was a known and expected issue with Apple manufacturing delays. Did EE tell us the truth about our phones arriving at some unknown date? No. Did they let us sign up for expensive upgrades and knowingly tell us it would arrive on the 22nd with full knowledge this was untrue? Yes.

Excruciatingly bad service and cynical customer treatment. DO BETTER.

Re: iPhone 15 Pro Max Tracking

al007RuleZ — Sun, 24 Sep 2023 16:50:47 GMT

This is poor financial planning if you're concerned over the measly sum of a few accessories

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Sun, 24 Sep 2023 16:58:57 GMT

If you consider over £100 to be ‘measly’ (those Casetify cases aren’t cheap) then whoopee doo for you. You miss the point completely. If I’d been told that the phone would come in October or even November (would be nice to know in advance rather than the lie it would arrive on the 22nd of September) then I would have used that ‘measly sum’ on something I need RIGHT NOW and THAT is the point. Apology accepted!

Re: iPhone 15 Pro Max Tracking

al007RuleZ — Sun, 24 Sep 2023 17:25:27 GMT

I wouldn’t put it as missing the point, regardless you were fully aware of when the iPhone would roughly be released - ergo poor financial planning. From the sounds of your “tenuous” argument it was a stretch to upgrade in the first instance, if money could have been better used elsewhere then why did you see the need to immediately have to upgrade your phone rather than wait a month or two. If it was a case of monthly phone cost then you could have just re-negotiated the cost of the contract less the balance of the phone that you would have paid off.

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Sun, 24 Sep 2023 18:33:23 GMT

Yes you did miss the point entirely. I preordered on the 15th and was ‘roughly’ assured it would arrive on be 22nd. This is the point you keep missing, ergo you have no argument. I bough expensive accessories because EE knowingly lied to me, sending a text on the 21st to state the phone was still arriving on time. Hence I ordered accessories. I guess it is a stretch for me to upgrade on the exact date I was eligible, having waited an extra year from my usual 24 month upgrade cycle. Indeed, it must be such a stretch as I already pay EE £300 a month for existing contracts. Shows how much you know. Nothing!

Re: iPhone 15 Pro Max Tracking

al007RuleZ — Sun, 24 Sep 2023 19:31:18 GMT

The above negates your entire argument over the opportunity costs for buying accessories. Your frustration is not about the fact that the money could have been used elsewhere, it’s over the failure to hit their projected delivery date.

It would greatly strengthen your argument if you were able to execute and articulate your argument correctly.

Re: iPhone 15 Pro Max Tracking

ToriesOutNow — Sun, 24 Sep 2023 19:51:58 GMT

Like I said in my reply to your utterly ignorant first response: you missed the point entirely. Enough engagement with imbeciles for me today I think. Perhaps try READING a post before you make fumbling attempts to sound intelligent. It’s humiliating, and I am sure you have plenty of other people to annoy. You clearly have a lot of time on your hands!

Re: iPhone 15 Pro Max Tracking

al007RuleZ — Sun, 24 Sep 2023 20:07:16 GMT

The irony of each paragraph that you write, with a Daily Mail-esque slogan "Tories Out Now", nothing screams the bloody murder of ignorance than having a politically charged statement as a username.

I just hope for societies sake that you're not an acting lawyer because none of your arguments hold water, with the "fumbling attempts" being the concept of each argument that you dismally try convey. I can only imagine that the associated funds for the Casetify accessories were to be used for Finishing School, which would explain the irate nature of your babbling rant.