topic Re: Apple Watch ultra 2 preorder in Orders

Apple Watch ultra 2 preorder

Christinemac202 — Fri, 22 Sep 2023 11:14:05 GMT

Hi,

I preordered the Apple Watch Ultra 2, it said at the time of order completion that I will receive it on launch day, which I thought was today 22nd sept. I’ve had confirmation of my order at the time I ordered and in delivery section it states the same - delivery ON the day of launch. But now I can’t track on the website or app and I’ve had no further emails from either EE or DPD. BUT the contract (renewal) is active on my account, which it states in a help section, this will only happen when your device has been dispatched. It’s been on my account for a couple of days.
I don’t know what to think, I’m at a bit of a loss tbh!

any help or similar out there?

thanks

Re: Apple Watch ultra 2 preorder

MarkyUE — Fri, 22 Sep 2023 11:19:48 GMT

Hi,

I am in exactly the same position. I upgraded my existing Apple Watch Series 6 data only contract to a new Apple Watch Ultra 2, paid the £30 upfront, noticed my account switched over yesterday but I have had nothing since the first confirmation email (which didn't include an order reference for tracking).

I tried to contact EE this morning, but reached a dead end the first call (option 1 wasn't recognised), and then a 1hour 20 min queue the second. This is not good customer service, and we could do with an explanation. Where is the watch, should I stay in?!!!!!!

Thanks

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 11:23:28 GMT

Hi @Christinemac202 and @MarkyUE

Welcome to the EE Community. 🙂

Your plan change indicates your watch has been dispatched.

You'll receive a text message with tracking details from DPD as soon as your delivery slot is confirmed.

James

Re: Apple Watch ultra 2 preorder

Christinemac202 — Fri, 22 Sep 2023 11:25:45 GMT

Does this mean a delivery slot of any day? Or today as it originally said? With DPD I usually get a message with a time slot before 11am on the day of delivery so am I to assume it won’t be today?

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 11:30:00 GMT

Hi @Christinemac202,

Yes, you'd receive your delivery slot on the day of delivery.

Have you checked the DPD app to see if they have any active parcels for you?

James

Re: Apple Watch ultra 2 preorder

MarkyUE — Fri, 22 Sep 2023 11:31:42 GMT

Hi James,

As above we need to know a day, the original email explained we should expect delivery on launch day (today). I will not be able to accept delivery tomorrow due to other commitments, and likewise have not had any slot confirmation from DPD! (nothing in the DPD app either)

The lack of effective communication and explanation up front here is more than a little frustrating. Getting the watch is not a big deal, I am not shaking with excitement or anything, but I do need to plan ahead and not just sit here like a dummy waiting for a delivery that may never come.

Mark

Re: Apple Watch ultra 2 preorder

SkyJohn — Fri, 22 Sep 2023 11:38:06 GMT

My email also said id receive my watch on launch day but I’ve seen nothing in the DPD app about having any deliveries today.

Re: Apple Watch ultra 2 preorder

Christinemac202 — Fri, 22 Sep 2023 11:41:04 GMT

Nothing in the DPD app. No texts or emails from DPD or EE.

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 12:01:26 GMT

Hi @MarkyUE,

If you're in on the day of your scheduled delivery, you can change the day on the DPD app or website.

Hope this helps.

James

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 12:03:34 GMT

Hi @SkyJohn,

Orders are being dispatched on a first come, first serve basis as stock arrives from the manufacturer.

You'll receive a delivery notification from DPD as soon as your delivery slot is confirmed.

James

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 12:04:41 GMT

I'm sorry that there is no delivery information available with DPD yet, @Christinemac202

Hopefully you'll receive an update soon.

James

Re: Apple Watch ultra 2 preorder

MarkyUE — Fri, 22 Sep 2023 14:54:58 GMT

All,

Just to let you know my watch arrived, box bashed around, and never had any tracking or shipping notification.

Mark

Re: Apple Watch ultra 2 preorder

James_B — Fri, 22 Sep 2023 14:58:55 GMT

Hi @MarkyUE,

I'm happy to hear it has arrived.

Was there any damage to the contents?

James

Re: Apple Watch ultra 2 preorder

Chris_B — Fri, 22 Sep 2023 15:20:18 GMT

@James_B My watch arrived this morning I had no tracking information from EE and it was only because I’ve got the DPD app I knew there was going to be a delivery today. The outer box of the watch was damaged and so was the box that the strap was in, the box the watch was in was ok though. All setup and working with data within a few minutes.

Re: Apple Watch ultra 2 preorder

Katie_B — Fri, 22 Sep 2023 15:24:00 GMT

Hi @Chris_B.

Thanks for letting us know, I am glad to hear the watch itself is OK.

Happy new watch day!

Katie 🙂

Re: Apple Watch ultra 2 preorder

tomi676 — Sat, 21 Sep 2024 11:24:43 GMT

I am experiencing the same issue as another customer who preordered the Apple Watch Ultra 2 Black on Wednesday. I received an email with confirmation, but it lacked a tracking number. The email also stated that delivery would be on the launch day, which is yesterday. Despite the account being updated, I have not received any updates from EE or DPD. Consequently, I am now paying for an item that I do not have.

Re: Apple Watch ultra 2 preorder

tomi676 — Sat, 21 Sep 2024 11:27:25 GMT

Now I’ve checked and saw this. ??

Re: Apple Watch ultra 2 preorder

Alex_H — Sat, 21 Sep 2024 14:37:35 GMT

Hi @tomi676,

If your Apple Watch number has went active on your account it does suggest that it has been dispatched. If you have not recieved any notification from DPD of the dispatch I would recommend giving us a call on 150 from an EE mobile or 07953 966 150 from any phone. One of our guides will be able to check and confirm if it has been dispatched and if so provide the tracking information to you.

Alex

Re: Apple Watch ultra 2 preorder

tomi676 — Sat, 21 Sep 2024 15:04:29 GMT

Currently, I am in the process of upgrading my device, which means that the number associated with my account is active. However, the price and date of my contract have changed, indicating that new terms have been implemented. Unfortunately, I do not have a device at this time, so I am currently paying for a service that I do not have a contract for. The contract should be active when I receive and activate my new device.
And what exactly is „Paired Watch Plan £10”?? If I upgrade my old contract that supposed to be replaced and now I think I have to pay for new contract and also for keep my old one for extra £10??!

Re: Apple Watch ultra 2 preorder

tomi676 — Sat, 21 Sep 2024 16:54:49 GMT

Is anyone can respond and clarify that? I’ve tried to call from 150 but I don’t t have a time to wait over 1 hour for connection, if I was late with payment just one day you immediately send me a message or something but if customer wants sorting out something you don’t answer and contact is impossible, it’s that famous the best network in UK? I don’t think so.