topic Re: Tracking number don’t work in Orders

Tracking number don’t work

Deankb1983 — Fri, 22 Sep 2023 09:17:02 GMT

This is the third time I have ordered on-line and yet again EE tracking number doesn’t work.
no information given for DPD tracking either

Re: Tracking number don’t work

James_B — Fri, 22 Sep 2023 11:20:10 GMT

Hi @Deankb1983,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone/device?

James

Re: Tracking number don’t work

Deankb1983 — Fri, 22 Sep 2023 12:21:02 GMT

My order this time is a 15 pro max. Ordered last Saturday and had no updates other than my xko order to confirm that I’ve ordered

Re: Tracking number don’t work

Deankb1983 — Fri, 22 Sep 2023 12:21:55 GMT

It’s the xko number that never works and I never get updates to my mobile number either

Re: Tracking number don’t work

James_B — Fri, 22 Sep 2023 12:39:54 GMT

Hi @Deankb1983,

Pre-orders for the iPhone 15 are being dispatched on a first come, first serve basis as stock arrives from our supplier.

You'll receive a notification from DPD as soon as your delivery slot is confirmed.

Thanks

James

Re: Tracking number don’t work

FN26 — Fri, 22 Sep 2023 17:19:33 GMT

Where does it say first come, first served? The issue is people have ordered and been told 'delivered on launch day' which is today (22nd) but no clarification.

Re: Tracking number don’t work

Deankb1983 — Fri, 22 Sep 2023 18:26:41 GMT

I don’t mind that it’s not here it p’s me off that every time I order thought the online it gives you a order number that won’t give you any information and they say DPD will be in touch. I am registered with DPD and never get any notifications when it comes to EE. Just a card though the door to which I have to pay a redelivery or travel 30 mile each way to pick up the item.