topic Re: Upgrade of accout in Orders

Upgrade of accout

GM0672 — Wed, 20 Sep 2023 10:25:24 GMT

Upgraded account and have received new phone, however, can't use it as it says my sim is not registered. I am using the existing sim i had with old phone. Is this the one i am supposed to be using, as i have not received a new one.

Re: Upgrade of accout

Katie_B — Wed, 20 Sep 2023 11:58:14 GMT

Hello @GM0672.

Welcome to the community.

You should still be able to use your old EE SIM as long as it fits into your new device.

If you place your SIM back into your old device does it work OK?

Katie

Re: Upgrade of accout

GM0672 — Wed, 20 Sep 2023 12:44:02 GMT

It still works in old phone but not new oneSent from my Galaxy

Re: Upgrade of accout

Katie_B — Wed, 20 Sep 2023 13:04:01 GMT

Thanks @GM0672.

What phone did you upgrade to?

Katie

Re: Upgrade of accout

GM0672 — Wed, 20 Sep 2023 13:08:02 GMT

Samsung galaxy S23Sent from my Galaxy

Re: Upgrade of accout

Katie_B — Wed, 20 Sep 2023 13:22:44 GMT

Thanks for confirming @GM0672.

If your SIM is not working in the device but is working in other phones I would recommend getting in touch with our technical care team on 150.

Katie