topic Re: New upgrade but no mention of delivery in Orders

New upgrade but no mention of delivery

Leighdavidson23 — Tue, 19 Sep 2023 18:13:48 GMT

I’ve ordered my new upgrade on the 16th of Sept. ( iPhone 14 plus, 128gb, sky blue) and I haven’t had a email to say when it will be delivered as it does say 1 day delivery for my free upgrade. No documents to say anything other than a order number which doesn’t work for anything

Re: New upgrade but no mention of delivery

Northerner — Tue, 19 Sep 2023 20:57:05 GMT

Hi @Leighdavidson23

Youll need to keep checking EE order tracking:

https://ee.co.uk/help/orders

Alternatively you can call EE CS on 150.

Thanks

Re: New upgrade but no mention of delivery

Leighdavidson23 — Tue, 19 Sep 2023 21:01:02 GMT

I have tried. When I put the order number in it says there’s nothing to
track or anything at this time. Have tried phoning uo but wait time goes
between 20-40 mins

Re: New upgrade but no mention of delivery

Leanne_T — Wed, 20 Sep 2023 08:41:15 GMT

Hi @Leighdavidson23

This device is showing in stock.

To check the order and get an update, please try calling us again on 150 and the team will be happy to help 🙂

Leanne.