topic Re: Pre order in Orders

Pre order

Naim2023 — Tue, 19 Sep 2023 06:36:20 GMT

Hi, I have placed and order but have had no confirmation. Can I get some assistance or an update on what is going on?

Leanne_T — Tue, 19 Sep 2023 08:49:56 GMT

Thanks for coming to the community.

When did you place the order?

Which model phone did you order?

Leanne 🙂

Naim2023 — Tue, 19 Sep 2023 09:17:09 GMT

Hi, it was placed today morning, still until now no confirmation.

Naim2023 — Tue, 19 Sep 2023 09:17:43 GMT

iPhone 15 pro max.

Leanne_T — Tue, 19 Sep 2023 09:22:44 GMT

Have you checked your junk/spam folder for the order confirmation?

Leanne.

Naim2023 — Tue, 19 Sep 2023 09:25:31 GMT

Yes I just doubled checked now I have not received no confirmation from EE, from the order I placed this morning.

Leanne_T — Tue, 19 Sep 2023 09:37:52 GMT

Thanks for checking @Naim2023

Was this an upgrade or new contract?

Leanne.

Naim2023 — Tue, 19 Sep 2023 09:52:53 GMT

A new contract.

Leanne_T — Tue, 19 Sep 2023 09:57:10 GMT

If you call us on 0800 956 6000 and select new/joining customer and the team can check the order has been processed for you.

Leanne.