Sim only upgrade

Rach3322 — Mon, 18 Sep 2023 14:09:42 GMT

Hi,

My contract runs out on the 1st of October, a few weeks ago the app said I could upgrade early so I opted for a sim only deal. This was on the 6th of September & I had a confirmation email the same day. However the app is still showing my old plan & the upgrade option has gone.

I'm sure when I put the order in, it said I would get a new sim card in the post but I haven't had one. Or do I keep the same sim card & just wait for the new plan on the 1st of October?

There is no option to track my order as it was just a sim only deal, it just says the sim should arrive within 1-2 days.

Thanks

Rachael

Re: Sim only upgrade

Katie_B — Mon, 18 Sep 2023 15:03:35 GMT

Hi @Rach3322.

Welcome to the community.

When you are provided the option to upgrade your plan is usually changed within a few days.

As it is an upgrade you won't need a new SIM you can continue using your current SIM and the services will be changed.

I would recommend speaking with our customer care team who have account access and can look into this further for you.

Katie

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Sim only upgrade

Re: Sim only upgrade