https://community.ee.co.uk/t5/Orders/Order/m-p/1296875#M69795 <P>Received an email saying “thanks please call to discuss your order”</P><P>what does this mean? I’ve been on hold for over 2hours now and I don’t fancy waiting any longer if I’m just going to be told I’ve been declined they’ve also took the upfront payment money out my bank?</P> Mon, 18 Sep 2023 13:53:20 GMT April0 2023-09-18T13:53:20Z https://community.ee.co.uk/t5/Orders/Order/m-p/1296875#M69795 <P>Received an email saying “thanks please call to discuss your order”</P><P>what does this mean? I’ve been on hold for over 2hours now and I don’t fancy waiting any longer if I’m just going to be told I’ve been declined they’ve also took the upfront payment money out my bank?</P> Mon, 18 Sep 2023 13:53:20 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1296875#M69795 April0 2023-09-18T13:53:20Z https://community.ee.co.uk/t5/Orders/Order/m-p/1296963#M69798 <P>Hello <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4010115">@April0</a></SPAN></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I am sorry to hear this.&nbsp;</P> <P>Usually this message means the team require more information to complete your order.&nbsp;</P> <P>As soon as there is an agent available you will be connected.&nbsp;</P> <P>Katie</P> Mon, 18 Sep 2023 14:51:23 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1296963#M69798 Katie_B 2023-09-18T14:51:23Z