https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296851#M69792 <P>I have just had the same experience. Very odd. I upgrade early every year, pay the fee and negotiate a discount. I have never been turned away because EE's systems can't cope. I usually call and order on pre-order day. I would understand if things were a bit manic then... but three days later, and there's no change?&nbsp;</P><P>Whilst I fully understand that they are the most busy they have ever been - aren't we paying more than other networks to get better service? Being told that I can't upgrade because the system has been down since Friday is poor service in comparison to rival networks. Come on EE. Get a grip and sort it out.&nbsp;</P> Mon, 18 Sep 2023 13:30:25 GMT cstubley 2023-09-18T13:30:25Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1295969#M69709 <P>I’m having no luck ordering an iPhone 15 Pro Max in store. For the second day, EE’s systems are down. Pathetic!</P> Sat, 16 Sep 2023 14:45:04 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1295969#M69709 criostoirom 2023-09-16T14:45:04Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1295971#M69710 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1869809">@criostoirom</a>&nbsp; &nbsp;Just perhaps that amount of people trying to do what you are doing is putting a strain on the systems. &nbsp; &nbsp; &nbsp; &nbsp;But I’ve just looked at upgrading and got all the way through to checkout and then changed my mind. &nbsp; &nbsp; &nbsp;So it does work you just need to be patient, &nbsp;try clearing your browser history and cookies and try again. &nbsp; &nbsp;&nbsp;</P> Sat, 16 Sep 2023 14:50:11 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1295971#M69710 Chris_B 2023-09-16T14:50:11Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296000#M69715 I was in a store and they had to turn people away as they could not connect.<BR /><BR />Sent from my iPhone Sat, 16 Sep 2023 15:39:51 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296000#M69715 criostoirom 2023-09-16T15:39:51Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296021#M69721 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1869809">@criostoirom</a>&nbsp; &nbsp;I ordered online myself for a watch just as you posted this. &nbsp; &nbsp; &nbsp;<BR /><BR />And you don’t seem to understand that a system will have issues when it’s being heavily strained. &nbsp; &nbsp;How many orders do you think EE are receiving for new devices since yesterday. &nbsp; iPhone online pre order day.&nbsp;</P> Sat, 16 Sep 2023 16:24:27 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296021#M69721 Chris_B 2023-09-16T16:24:27Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296023#M69722 According to the guys in the store, they were frustrated. Yes, demand is high but they called and were told the system was down.<BR /><BR />Sent from my iPhone Sat, 16 Sep 2023 16:28:51 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296023#M69722 criostoirom 2023-09-16T16:28:51Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296851#M69792 <P>I have just had the same experience. Very odd. I upgrade early every year, pay the fee and negotiate a discount. I have never been turned away because EE's systems can't cope. I usually call and order on pre-order day. I would understand if things were a bit manic then... but three days later, and there's no change?&nbsp;</P><P>Whilst I fully understand that they are the most busy they have ever been - aren't we paying more than other networks to get better service? Being told that I can't upgrade because the system has been down since Friday is poor service in comparison to rival networks. Come on EE. Get a grip and sort it out.&nbsp;</P> Mon, 18 Sep 2023 13:30:25 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1296851#M69792 cstubley 2023-09-18T13:30:25Z https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1297418#M69846 I get the impression that those of us who don’t want to trade in our old iPhones and are forced to go an EE Store are being discriminated against.<BR /><BR /><BR /><BR />Sent from my iPhone Tue, 19 Sep 2023 09:25:02 GMT https://community.ee.co.uk/t5/Orders/EE-systems-down-for-two-days/m-p/1297418#M69846 criostoirom 2023-09-19T09:25:02Z