topic Re: Phone upgrade documents in Orders

Phone upgrade documents

Ritawh — Tue, 05 Sep 2023 09:25:52 GMT

I received the following text from ee but cannot find the documents anywhere. Can anyone help?

”Hi from EE. A new document for your iPhone 14 Pro Max 5G 128GB Space Black device agreement is now available to view in My EE, please log in to view it.”

Re: Phone upgrade documents

Leanne_T — Tue, 05 Sep 2023 11:49:09 GMT

Hi @Ritawh

Thanks for coming here.

If this is not showing in your My EE, please call us on 150 and the team will be happy to help with the document 🙂

Leanne.

Re: Phone upgrade documents

paulrowland — Sun, 17 Sep 2023 10:26:07 GMT

I got the same message, called 150 and after an hour waiting for my call to be answered, the guy couldn’t help. Put on hold whilst he “talked to [his] manager” and conveniently, the call failed.
Every time I try to upgrade with EE - there are always endless issues with your shambolic system, a customer since 2009 - I am very very close to calling it a day and moving to another provider.
Still no idea what this “document” is.

Re: Phone upgrade documents

Lisasaxo — Sun, 17 Sep 2023 16:01:47 GMT

I know the feeling and have the same issue!

After 12 years I think maybe it’s time to give Sky a go!

Re: Phone upgrade documents

Fungirlslim — Sat, 21 Oct 2023 13:59:41 GMT

So where exactly should we be looking on my we to find documents please

Re: Phone upgrade documents

Christopher_G — Sun, 22 Oct 2023 07:16:05 GMT

Hi @Fungirlslim

Welcome to the community.

Once your phone is dispatched, and your plan changes, the documents will be available in the Plans & Subscriptions section of your EE Online account.

Chris

Re: Phone upgrade documents

XfluffyX88 — Sun, 13 Oct 2024 09:12:50 GMT

I’ve just checked and it’s not there

Re: Phone upgrade documents

Katie_B — Sun, 13 Oct 2024 09:37:43 GMT

Hi @XfluffyX88.

Has your plan updated within your EE account online?

Katie

Re: Phone upgrade documents

dfutcher — Thu, 31 Oct 2024 08:34:01 GMT

It took me a lot of digging but found them here:

https://ee.co.uk/plans-subscriptions/mobile/documents

Re: Phone upgrade documents

Leanne_T — Thu, 31 Oct 2024 08:41:54 GMT

Thanks for sharing @dfutcher

I am sure this will be very helpful for other customers 🙂

Have a lovely day.

Leanne.