topic Re: Order in Orders

Order

Hazallin — Sat, 16 Sep 2023 15:06:13 GMT

I bought a montly pre-order iPhone and sim yesterday and made my payment. I did not receive any information. When will the product arrive, a number where I can track it, etc. I'm not even sure whether the product will arrive or not. I cannot reach customer service.

Re: Order

Gareth43 — Sat, 16 Sep 2023 15:25:30 GMT

Hey there no one on here can tell you that as we don’t have access to that kinda info. Best option is to ring CS.

Re: Order

RocketPup1 — Sat, 16 Sep 2023 15:32:22 GMT

Ring or message CS on the My EE app and they can give you a order number/reference

In terms of tracking, it’s waiting for DPD alerts which won’t be until the day before. Download the DPD app and make sure your mobile number and emails are added in the settings so you’ll be able to see it instantly!

Re: Order

Chris_B — Sat, 16 Sep 2023 16:19:07 GMT

@Hazallin You got an order number when you made that order if you did this online, Did you not save this ? It had the tariff details on it and any upfront price you paid and the tariff monthly cost. It was right at the top of the page after you confirmed the order. it’s started with a XKO.
You’ll not get tracking yet as there is nothing to track as nothing has been allocated to you.

But check your spam folder

Re: Order

Hazallin — Mon, 18 Sep 2023 16:27:36 GMT

Hello
I bought a monthly payment phone but it was rejected. but money was
withdrawn from my account. When will this money be sent back to my account?

Thank you

Re: Order

Jeg944 — Mon, 18 Sep 2023 16:39:30 GMT

Same issue sounds like they scammed you just like they scammed me, I preordered and tried to upgrade they took my money and then told me to phone them and I have tried to phone loads but just get put on hold for hours on end no one picks up, total crap

Re: Order

Christopher_G — Tue, 19 Sep 2023 07:16:51 GMT

Hi @Hazallin

Welcome to the community.

If your contract was rejected, the money should be able in your account within seven days.

Chris

Re: Order

Christopher_G — Tue, 19 Sep 2023 07:17:27 GMT

It sounds to me that your situation may be different, @Jeg944. Have you managed to speak to someone about your order yet?

Chris