topic Won't let me upgrade to iPhone 15 in Orders

Won't let me upgrade to iPhone 15

baker89 — Fri, 15 Sep 2023 12:17:31 GMT

I've been logged on since 1pm and it's not letting me upgrade. It keeps saying it can't log me in even though I am logged in. Is anyone else having the same issue?

Re: Won't let me upgrade to iPhone 15

Gareth43 — Fri, 15 Sep 2023 12:20:16 GMT

I just pre ordered mine on apple website and got it but the site keeps going offline now. I’m guessing cos so many want one

Re: Won't let me upgrade to iPhone 15

marc00s — Fri, 15 Sep 2023 12:34:13 GMT

I had so many restarts due to the website being flaky.

i was on it at 1pm and it was only giving the option for 1tb storage option

Re: Won't let me upgrade to iPhone 15

Gillington80 — Fri, 15 Sep 2023 12:36:53 GMT

Ofc everyone is having the same issue mate, its launch day...systems are going mental.

Re: Won't let me upgrade to iPhone 15

Jonm140 — Fri, 15 Sep 2023 13:20:29 GMT

Same as. Was still looking to charge me the £300 fee too.

Re: Won't let me upgrade to iPhone 15

Gillington80 — Fri, 15 Sep 2023 13:51:19 GMT

The whole thing is a farce. Every year its the same....joke

Re: Won't let me upgrade to iPhone 15

marc00s — Fri, 15 Sep 2023 14:01:17 GMT

What gets me is the email you get when placing an order that says we need to confirm some detail please call us, then you spend nearly 2 hours listening to the same 4 songs (they’re not even good) I’m about ready to slit my wrists with this **bleep**

Re: Won't let me upgrade to iPhone 15

Christopher_G — Fri, 15 Sep 2023 14:42:22 GMT

Hi all.

Have you managed to place your orders now?

Chris

Re: Won't let me upgrade to iPhone 15

Gillington80 — Fri, 15 Sep 2023 14:44:56 GMT

No. Waiting on a call back as systems are down. I probably won’t get a callback though. Website is still taking ages to load, sending you to unknown pages when I try and press upgrade. Telling me I’m due an early upgrade then when I try and select a phone it says there are no plans for me 🤣

Re: Won't let me upgrade to iPhone 15

Pt088 — Fri, 15 Sep 2023 14:45:02 GMT

I was on hold for 40 min, finally spoke to an advisor who was looking into my order placed online at 12:59pm. She then went to look for my order and left me on hold for 1hr 10min. Hung up - will try back later but looks like EE dropped the ball as Apple are now showing late-November for the model I ordered.

Re: Won't let me upgrade to iPhone 15

rm458 — Fri, 15 Sep 2023 14:46:13 GMT

I submitted my order at 1:13PM, stupid to then ask us to call EE to confirm some details. I've been in the queue for nearly 2 hours now. This is quite poor, I'm not sure why you give customers the option to place orders online if we then have to call EE just to confirm stuff? Never had this problem with EE before when ordering online.

Re: Won't let me upgrade to iPhone 15

RocketPup1 — Fri, 15 Sep 2023 14:46:33 GMT

I ordered online somehow but it says to call them to check details? I got a confirmation email and order number so I should be ok?

Re: Won't let me upgrade to iPhone 15

marc00s — Fri, 15 Sep 2023 14:51:03 GMT

I had exactly this issue and was told that the device is on a 14 day wait and still have to phone back later to have my ee perk code applied because the systems are fried.

Re: Won't let me upgrade to iPhone 15

Gillington80 — Fri, 15 Sep 2023 14:57:04 GMT

It’s almost as if they weren’t aware it was launch day 🤣 They’ve seriously messed up compared to other providers.

Re: Won't let me upgrade to iPhone 15

Ria1984 — Fri, 15 Sep 2023 18:05:28 GMT

Systems are still down but telephone agents now have a work around so can process orders, I completed mine with Stevie about 1/2hr ago and have had a 150 text confirmation,

He also confirmed for anyone worrying that EE have 45% more stock than any other network with Apple, the phones cannot be moved/allocated to anywhere or anyone else as they have already been assigned to the EE network so even though the systems are down there is no issue with stock levels as they will only be allocated to EE customers.

Hope this helps anyone that is struggling to get their order through

Re: Won't let me upgrade to iPhone 15

Naffa071 — Fri, 15 Sep 2023 18:21:12 GMT

Hi was this an anytime upgrade ? I've rang twice today to try and upgrade to be told anytime upgrades can't be done and that to ring back in 2 hours.

Re: Won't let me upgrade to iPhone 15

RocketPup1 — Fri, 15 Sep 2023 18:24:18 GMT

I did an addline but I believe the systems are starting to finally settle, it does take a long long time to process but if you wanna upgrade, it should work. Just call and wait unfortunately

Re: Won't let me upgrade to iPhone 15

Ria1984 — Fri, 15 Sep 2023 18:26:42 GMT

HI,

im sorry but unfortunately mine wasn’t an anytime upgrade, my 24 month contract ended this month so was just a standard upgrade, but as above things are slowly getting back up and running so give it another try as they are going through all be it taking longer than normal

Re: Won't let me upgrade to iPhone 15

Ria1984 — Fri, 15 Sep 2023 18:27:41 GMT

Yep your correct, it’s definitely taking longer than normal but they are now processing the orders which is a positive in my books

Re: Won't let me upgrade to iPhone 15

Gillington80 — Fri, 15 Sep 2023 18:31:01 GMT

Finally got mine ordered after an hour long call, guy was superb on the other end, system was slow but he persevered.