topic Not recieved an online order in Orders

Not recieved an online order

Soniccam67 — Wed, 13 Sep 2023 04:56:48 GMT

Well what a shoddy on line service I think its time I left EE after many many years as a customer. Made an order on the 31st August I am on holiday now and I have still no update no sign of a dispatch no sign of anything it's disgraceful this is terrible customer service. I don't want this order now and it to be cancelled EE cannot deliver a promise and makes a mockery of their statements on delivery a new handset

Re: Not recieved an online order

Katie_B — Wed, 13 Sep 2023 06:12:35 GMT

Good morning @Soniccam67,

Thanks for coming back and letting us know you still have not received your upgrade.

I am sorry to hear you are now having to chase this whilst being on holiday.

Just to confirm this was the Samsung S23+ Black?

What was advised the last time you spoke with our customer care team and when was this?

Katie