topic Re: Samsung s23 in Orders

Samsung s23

Bethdouglass90 — Sun, 10 Sep 2023 19:46:57 GMT

I upgraded my phone beginning of August for the Samsung Galaxy S23
256GB Phantom Black. Still haven't had the phone or any updates. When am I going to get the phone??

Re: Samsung s23

Northerner — Sun, 10 Sep 2023 20:02:40 GMT

Hi @Bethdouglass90

Have you checked EE order tracking:

https://ee.co.uk/help/orders/track-mobile-order

You may need to speak to EE CS on 150 about your order.

When ready for delivery DPD will text you.

Thanks

Re: Samsung s23

Bethdouglass90 — Sun, 10 Sep 2023 20:08:26 GMT

Yeah I've checked the order tracker and it doesn't come up. Spoke to them beginning of the month but not much help they just said it wasn't in stock but thats it and no one updates me

Sent from Outlook for Android<>

Re: Samsung s23

James_B — Mon, 11 Sep 2023 07:14:01 GMT

Hi @Bethdouglass90,

Welcome to the EE Community. 🙂

The current stock forecast for that model is dispatch within seven days.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

Re: Samsung s23

Bethdouglass90 — Mon, 11 Sep 2023 07:26:02 GMT

Thanks. Its been over nearly 2 months so it's well over the 7 working days 😕

Sent from Outlook for Android<>

Re: Samsung s23

James_B — Mon, 11 Sep 2023 07:28:32 GMT

Hi @Bethdouglass90,

If you've been waiting that long, there may be an issue with your order.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James