topic Re: My sim has not been delivered in Orders

My sim has not been delivered

zippy77777 — Sun, 10 Sep 2023 12:15:03 GMT

I have moved over from Plusnet to EE and I have been waiting 2 weeks for my sim to be delivered.

They said it would take 2 - 3 days, who do I contact and how?

I tried on Facebook messenger but I've heard nothing.

Thx

Re: My sim has not been delivered

Leanne_T — Sun, 10 Sep 2023 14:01:56 GMT

Hi @zippy77777

Thanks for coming to the community.

The SIM card should take no longer than 5 working days, to get this looked into please get in touch with our mobile care team and they will be happy to help.

Full contact details can be found on our Contact EE page.

Leanne

Re: My sim has not been delivered

zippy77777 — Sun, 10 Sep 2023 14:09:19 GMT

Thank you as I wasn't sure who to contact.

I seem to have an account but when I put my mobile number in it basically says I don't exist lol.

Maybe this is due to the porting of my number.

Thx for your help.

Re: My sim has not been delivered

Leanne_T — Sun, 10 Sep 2023 14:12:08 GMT

Hi @zippy77777

You can use the message us option here Contact us about your mobile phone (ee.co.uk) and the team can get this looked into for you.

Leanne.

Re: My sim has not been delivered

zippy77777 — Sun, 10 Sep 2023 14:15:49 GMT

In an online chat right now, thank you

Re: My sim has not been delivered

Leanne_T — Sun, 10 Sep 2023 14:18:27 GMT

Hi @zippy77777

No problem at all 🙂

Leanne.