topic Delivery in Orders

Delivery

DanielJones — Sat, 09 Sep 2023 18:56:54 GMT

My phone parcel is being sent back to EE because I was not there to receive it, when will I get my new phone ?

Re: Delivery

Chris_B — Sat, 09 Sep 2023 19:00:06 GMT

@DanielJones once the device has been returned back to EE, and it’s been processed as a return you’ll be able to order again.

Re: Delivery

DanielJones — Sat, 09 Sep 2023 19:13:56 GMT

The phone was an upgrade and part of my new contract, does my contract still stand ? Will they send the phone back to the same address and will I be charged for a new phone ?

Re: Delivery

Schockwave — Sat, 09 Sep 2023 21:08:28 GMT

@DanielJones , your contract will go back to what you had before the upgrade, and once have received it and this has be confirmed, you can upgrade again.