https://community.ee.co.uk/t5/Orders/Return-my-new-phone-for-a-different-one/m-p/1292223#M69496 <P>Hello I opened a new contract last Friday 1st September. I got a Song phone new but I don't like it . Will EE allow me to change it ? Many thanks Dale&nbsp;</P> Thu, 07 Sep 2023 17:37:57 GMT 3104dale 2023-09-07T17:37:57Z https://community.ee.co.uk/t5/Orders/Return-my-new-phone-for-a-different-one/m-p/1292223#M69496 <P>Hello I opened a new contract last Friday 1st September. I got a Song phone new but I don't like it . Will EE allow me to change it ? Many thanks Dale&nbsp;</P> Thu, 07 Sep 2023 17:37:57 GMT https://community.ee.co.uk/t5/Orders/Return-my-new-phone-for-a-different-one/m-p/1292223#M69496 3104dale 2023-09-07T17:37:57Z https://community.ee.co.uk/t5/Orders/Return-my-new-phone-for-a-different-one/m-p/1292225#M69497 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3981227">@3104dale</a>&nbsp;<SPAN>&nbsp; &nbsp;If this was a online or phone sale you have a 14 day cooling off period. &nbsp; You need to call customer services and inform them you don’t want the device. &nbsp; &nbsp;If this was a store sale then there is no cooling off period and you can not return the device because you’ve changed your mind about it. &nbsp;</SPAN></P> Thu, 07 Sep 2023 17:42:54 GMT https://community.ee.co.uk/t5/Orders/Return-my-new-phone-for-a-different-one/m-p/1292225#M69497 Chris_B 2023-09-07T17:42:54Z