https://community.ee.co.uk/t5/Orders/new-contract/m-p/1290732#M69452 <P>so I've ordered a new iphone and monthly contract. Phone turns up and doesn't work due to a faulty sim card. EE wont replace the phone or sim card but say they have to book it out on a 5 day fault turnaround. Bear in mind It's brand new and never worked. I cant cancel the contract and start again apparently. How can this be right?&nbsp;</P> Mon, 04 Sep 2023 17:00:39 GMT JWPhillips007 2023-09-04T17:00:39Z https://community.ee.co.uk/t5/Orders/new-contract/m-p/1290732#M69452 <P>so I've ordered a new iphone and monthly contract. Phone turns up and doesn't work due to a faulty sim card. EE wont replace the phone or sim card but say they have to book it out on a 5 day fault turnaround. Bear in mind It's brand new and never worked. I cant cancel the contract and start again apparently. How can this be right?&nbsp;</P> Mon, 04 Sep 2023 17:00:39 GMT https://community.ee.co.uk/t5/Orders/new-contract/m-p/1290732#M69452 JWPhillips007 2023-09-04T17:00:39Z https://community.ee.co.uk/t5/Orders/new-contract/m-p/1290946#M69462 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3971598">@JWPhillips007</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Do you have another EE SIM that you could try in the device to see if this works?</P> <P>Replacement SIMs can be provided on the day at your local EE Store.&nbsp;</P> <P>Did our customer care team advise why this could not be done?</P> <P>Katie</P> Tue, 05 Sep 2023 07:06:08 GMT https://community.ee.co.uk/t5/Orders/new-contract/m-p/1290946#M69462 Katie_B 2023-09-05T07:06:08Z