topic Re: iPhone 14 order. in Orders

iPhone 14 order.

Lisanic80 — Mon, 04 Sep 2023 16:49:51 GMT

ordered iPhone 14 pro max 125GB on Thursday eve. Spoke to somebody on phone Friday morning who got me a better deal on it so cancelled original order and refunded my upgrade fee. Received confirmation email with expected date as 04/09. Didn’t receive anything from DPD so have spoken to customer care, first told it was OOS, then it was coming tomorrow, then told sorry it will be 9 days. Now looking at website you no longer offer the 125GB. Anyone able to give me a hand, do I cancel and get it elsewhere or just wait it out? The communication has been severely lacking and in actual fact it’s me that’s had to do the enquiring. I haven’t had any emails telling me it’s oos or delayed or in fact no longer available.

Re: iPhone 14 order.

Northerner — Mon, 04 Sep 2023 16:55:56 GMT

Hi @Lisanic80

If you have spoken to CS and they said 9 days then i dont know what more communication you want.

You can track your order online here:

https://ee.co.uk/help/orders/track-mobile-order

Thanks

Re: iPhone 14 order.

Lisanic80 — Mon, 04 Sep 2023 16:58:36 GMT

They said 9 days because it wasn’t in stock, even though it was when I ordered it however it looks like EE no longer sell it. Thats what is confusing me. Track my order doesn’t work, it says I can only use that option for pay monthly phones, which is exactly what it is.

Re: iPhone 14 order.

James_B — Mon, 04 Sep 2023 17:32:48 GMT

Which colour did you order @Lisanic80?

James

Re: iPhone 14 order.

Lisanic80 — Mon, 04 Sep 2023 17:44:20 GMT

Deep purple 125GB

Re: iPhone 14 order.

James_B — Mon, 04 Sep 2023 17:50:01 GMT

Hi @Lisanic80,

The current delivery guidance for that model is dispatch within seven days.

We'll send you a text with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James