topic Re: Trying to upgrade but having problems with account in Orders

Trying to upgrade but having problems with account

Leannebutt123 — Thu, 24 Aug 2023 10:59:40 GMT

I’m due an upgrade so have been through the whole process of adding the new phone to my basket. Once I click on checkout it comes up saying there’s a problem and that I’m not the account holder but I am

Re: Trying to upgrade but having problems with account

Chris_B — Thu, 24 Aug 2023 12:52:11 GMT

@Leannebutt123 you are registered as an account user, not as the bill payer. You need to log into your account and change your status to bill payer then you are the account holder.

Re: Trying to upgrade but having problems with account

Leannebutt123 — Thu, 24 Aug 2023 12:58:24 GMT

I’m struggling to find this on my account. Can you point me in the right direction please

Re: Trying to upgrade but having problems with account

XRaySpeX — Thu, 24 Aug 2023 14:59:16 GMT

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

Re: Trying to upgrade but having problems with account

Leannebutt123 — Thu, 24 Aug 2023 15:34:39 GMT

All sorted now. Thank you

Re: Trying to upgrade but having problems with account

XRaySpeX — Thu, 24 Aug 2023 15:47:24 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.