I purchased a TV which has arrived broken

Nick_G_1 — Sun, 03 Sep 2023 11:04:11 GMT

I am trying to notify someone at EE that an order I placed has arrived broken yesterday.

Frustratingly the EE service allows no way to do this via the '150' service and I have been cut off twice. when reading up online it tells me to arrange a return by call EE on 150 or through the app, but the app does not have the option to do that other than to return a mobile phone or EE broadband device.

Please can someone signpost me asap to arrange a replacement. I have been trying to resolve this for nearly two hours and I am losing patience.

Re: I purchased a TV which has arrived broken

Christopher_G — Sun, 03 Sep 2023 13:46:54 GMT

Hi @Nick_G_1

Welcome to the community.

You need to speak to someone in our Mobile Care team on 150 who can contact our 'Supply Chain' team internally to report this.

Chris

topic I purchased a TV which has arrived broken in Orders

I purchased a TV which has arrived broken

Re: I purchased a TV which has arrived broken