topic Re: Unable to track my order. Can some one help me on this in Orders

Unable to track my order. Can some one help me on this

sateesh1234 — Sun, 23 Jul 2023 21:52:22 GMT

Ordered Iphone pro max. but iunable to track the order.
Got the order confirmation mail

Re: Unable to track my order. Can some one help me on this

Alex_M — Mon, 24 Jul 2023 06:26:35 GMT

When did you place the order?

If you cannot track the order online then I would suggest that you get in touch with the mobile care team online or by phone (150) who can chase it up for you.

DPD will text you before 11am on the day of delivery with your 1 hour time slot.

Thanks,

Alex

Re: Unable to track my order. Can some one help me on this

sateesh1234 — Mon, 24 Jul 2023 06:42:27 GMT

23 rd July 2023 I placed the order.
Unable to track. Getting below error

Re: Unable to track my order. Can some one help me on this

Leanne_T — Mon, 24 Jul 2023 07:05:12 GMT

Hi @sateesh1234

Thanks for coming here.

Once the order has been processed you will receive tracking details from DPD or a further email from us with details regarding the order.

If you would like to check the order has gone through and get an update please call us.

Leanne.

Re: Unable to track my order. Can some one help me on this

DMF001 — Fri, 01 Sep 2023 17:45:25 GMT

Hi, I too keep getting the same error message. I ordered my Upgrade yesterday morning, have an order number, but unable to track. No message or texts from EE or DPD on delivery. Have phoned 150 three times today, gave up twice after waiting over 30mins for someone to answer and again just now for over 40mins before loosing the will to live and hanging up. The site seems very buggy and slow at the moment and with the horrendous wait times I’m wondering if something is broken with the system and orders aren’t being taken correctly. Also checked with my bank and EE has taken my early upgrade payment twice, two transactions at the exact same time, however I can’t get through to anyone to help.

Re: Unable to track my order. Can some one help me on this

Christopher_G — Sat, 02 Sep 2023 06:34:17 GMT

Hi @DMF001

Welcome to the community.

It may just be being processed, but like you said, the double payment indicates there could be an issue. I recommend trying to speak to our Mobile Care team again today so they can check the order for you.

Chris