topic Re: Missing items in Orders

Missing items

NaomiCafferty — Tue, 29 Aug 2023 13:03:50 GMT

I have just received my delivery of my phone. I was told the sim card would be delivered with this, there is no sim card in this delivery.

Re: Missing items

Northerner — Tue, 29 Aug 2023 13:41:02 GMT

Hi @NaomiCafferty

Have you checked the box.

Did you order a new sim.

Thanks

Re: Missing items

Schockwave — Tue, 29 Aug 2023 14:13:01 GMT

@NaomiCafferty , are you a new customer? If you have a SIM card from EE before, have you tried it in your new phone? You do not need a new SIM card unless there is a problem with your original SIM card or you have moved from another network.