topic Re: No progress on tracking new phone in Orders

No progress on tracking new phone

helensammon — Sun, 27 Aug 2023 11:49:15 GMT

I have ordered a new iPhone 13 in the colour starlight on Friday. It said that my order should be dispatched in 24 hours. I have had 0 progress on emails like it said and when i go to track my order it says:

"Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

It is for my daughters birthday tomorrow and it is now not looking like it will come. Can you tell me about the progress of it at least?

Re: No progress on tracking new phone

Christopher_G — Sun, 27 Aug 2023 13:46:23 GMT

Hi @helensammon

Welcome to the community.

Which memory size did you choose? I'll check our stock levels for you.

Chris

Re: No progress on tracking new phone

helensammon — Sun, 27 Aug 2023 14:17:36 GMT

128GB

I can tell you my order number if that is any help?

Re: No progress on tracking new phone

Christopher_G — Sun, 27 Aug 2023 14:23:07 GMT

I've checked our stock levels and can see that they're definitely in stock and expected to be dispatched within one day, @helensammon. We don't have access to your account here in the community to check your order.

I'd recommend getting in touch with our Mobile Care team so they can take a look and make sure everything's OK.

Chris

Re: No progress on tracking new phone

helensammon — Sun, 27 Aug 2023 14:25:21 GMT

Okay thank you.

I have tried to contact the mobile care team originally but when i phone them there is no option to call about a delivery/ order.

Re: No progress on tracking new phone

Christopher_G — Sun, 27 Aug 2023 14:32:26 GMT

If you follow the option 1, then option 2 then account queries, @helensammon

Hopefully they'll be able to give you some information on this. I hope it arrives for your daughter's birthday.

Chris