topic Re: SIM Upgrade in Orders

SIM Upgrade

CarlH — Thu, 24 Aug 2023 22:36:52 GMT

I recently received a text to say EE are freshening up their SIM plans and gave me a few options, all of which were slightly more expensive. I was offered a 30 day rolling plan at £13 a month or a 24 month plan at £10 a month, the latter suits me better having a work mobile also. Happy to stay with EE for 24 more months also.

I have now gone through the process and ordered the £10 a month offer.

My question is, will I get a new SIM card? The phone is still working fine, but I have had the same SIM card for about 5 or 6 years, maybe more, so suspect it may not be 5G compatible?

Id like to take advantage of the 5G where I can in the limited areas but it appears I may need a new SIM or eSIM?

Any advice or guidance much appreciated.

Re: SIM Upgrade

Leanne_T — Fri, 25 Aug 2023 06:54:08 GMT

Hi @CarlH

Thanks for coming here.

For a SIM upgrade no new SIM card is sent out.

Was the plan 5G that you selected? To access 5G you would need a 5G plan and 5G compatible phone, this would not need a new SIM card.

Leanne 🙂

Re: SIM Upgrade

CarlH — Fri, 25 Aug 2023 07:32:13 GMT

Hi Leanne

I am hoping it was a 5G but perhaps not? The plan suggested was the "Essential SIM 25GB", which states

Access to 5G Network
Unlimited Minutes
Unlimited Texts
Excellents Speeds - Max 100 Mbps

Kind regards

Re: SIM Upgrade

Leanne_T — Fri, 25 Aug 2023 08:14:16 GMT

Hi @CarlH

If the plan details shows access to 5G, this would be a 5G plan.

If you would like to make sure, please call us on 150 and the team will check this does have 5G access for you 🙂

Leanne.

Re: SIM Upgrade

CarlH — Fri, 25 Aug 2023 17:58:41 GMT

Hi @Leanne_T

It must be a 5G plan as the 5G icon was present today when I went to work. 😉

Kind regards
Carl

Re: SIM Upgrade

Katie_B — Sat, 26 Aug 2023 06:13:54 GMT

Thanks for coming back and letting us know.

Have a great weekend @CarlH.

Katie