Failed DPD delivery twice and bad customer support

Madzone — Fri, 25 Aug 2023 11:08:13 GMT

Hi All,

I didn't know ordering an upgrade is so bad.. Order made.. 2 attempts by DPD failed.. where address is provided correctly.. CCTV in front of my house and no sign of the driver at all..

Calling EE support to cancel this order as what is the point but all I get is a person switching me to a team and hearing a message "this office is closed" twice and phone hung up...

I would like to ask who I need to speak with to cancel this order or to send the phone to the EE store..

Re: Failed DPD delivery twice and bad customer support

Chris_B — Fri, 25 Aug 2023 11:25:27 GMT

@Madzone As there has been 2 failed attempts at delivering the device it’ll be returned back to EE, You’ll have to wait till that return has been processed then you’ll be able to re-order as your account will go back to an upgrade state. You can not do about cancelling the order now as the device has to be processed as a return.

topic Failed DPD delivery twice and bad customer support in Orders

Failed DPD delivery twice and bad customer support

Re: Failed DPD delivery twice and bad customer support